Vacancy at AB Microfinance Bank Nigeria Limited for a Help Desk Officer

 Employment Nigeria 29-Nov-2017 ABUJA , Banking and Finance   Customer Service  

AB Microfinance Bank Nigeria Limited is recruiting to fill the position below:

POSITION : Help Desk Officer (Contract)

Responsibilities

  • Installation of software on PCs and Servers for branches and Head Office
  • Remote desktop/server support across the LAN and Wide Area Network
  • Maintenance of File Server and user rights
  • Windows Patch And Anti-virus Updates for all computer hardware
  • Contribute to Restore And Backup of Database to MIS, SQLTEST
  • Support to report generation with SQL and Excel to management
  • Participate in Day End Run Execution
  • Monitor, respond quickly and effectively to requests received through the IT helpdesk
  • Manage and follow-up on all IT Requests
  • 1st line support for staff on MBS, network issues
  • 1st line support for staff on Software, hardware issues
  • Escalate unresolved issues/requests to 2nd Line in a timely manner
  • Maintain a log of MBS issues and generate weekly reports
  • Assist with on-boarding of new users, movement, leave plan, and exit of staff
  • Maintain inventory of all equipment, software and software licenses
  • Maintenance of Segregation of duties on MBS

Requirements

  • B.Sc / HND in Computer Science or related discipline
  • At least 1 year  previous working experience is an IT help desk officer
  • Experience with Win SQL 2005/2008 R2 or other database platforms
  • I.T. all-rounder with in-depth knowledge of Microsoft Operating System (XP, Win 7, Win 8, Win Server 2003/2008/2012), Office Suite software (MS 2003, 2007, 2010)
  • Proficient in troubleshooting issues relating to hardware and software
  • I.T Certification will be an added advantage (Microsoft, Linux, A+).


Sorry the application deadline for this job has elapsed



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