Customer Service Officer at Hausba SmartHomes Limited

 Employment Nigeria 30-Nov-2017 LAGOS , Customer Service  

Hausba SmartHomes Limited is recruiting to fill the position below:

POSITION : Customer Service & Service Quality Officer

  Responsibilities

  • Responsible for serving customers (internal & external) and ensuring service quality by providing product and service information; monitoring  and evaluating project progress, resolving product, service problems and implementing a comprehensive customer care Program to promote a service culture.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Generate, develop and report on a Customer Satisfaction Index.
  • Receive and respond to customer service inquiries.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Project monitoring, evaluation and maintaining customer records
  • Managing customer complains through the ticketing platform
  • Receive walk in guests and ensure they are adequately attended to.
  • Responsible to keep the reception and lounge area clean and operational at all times.
  • Creates tickets on the Support system and follows up to ensure effective resolution of the issue.
  • Ensure seamless customer/guest walk in experience.
  • Other duties may be assigned

Qualifications

  • Bachelor's Degree in any field from an accredited university or college
  •   3 years of experience in a Customer Service role
  •   2 additional years of experience in a Service Quality role   
  •  2 years of experience in project management

 Skills  :

  • Experience in delivering client-focused solutions based on customer needs
  • Knowledge of Company products
  • Pays attention to details
  • Excellent presentation skills
  • Excellent communications and interpersonal skills
  • Excellent analytical and organizational skills
  • Team  Player

How To Apply
Candidates should send their CV's to: hr@hausba.com



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited

Latest Jobs at Mikano via Best Search

Retail Sales Representative

Front Desk Officer at Infostrategy Technology Nigeria Limited

Current Job at FINCA International


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company

Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company

PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited

Payroll Officer at Maventeq Systems Limited

Accounts Receivable Officer at Sahara Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Consultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)

Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)

Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)

Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)

Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)

Accounts Receivable Officer at Sahara Group

Quality Control Officer at Sagar Vitaceuticals Nigeria Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,