Hausba SmartHomes Limited is recruiting to fill the position below:
POSITION : Customer Service & Service Quality Officer
Responsibilities
Responsible for serving customers (internal & external) and ensuring service quality by providing product and service information; monitoring and evaluating project progress, resolving product, service problems and implementing a comprehensive customer care Program to promote a service culture.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Generate, develop and report on a Customer Satisfaction Index.
Receive and respond to customer service inquiries.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Project monitoring, evaluation and maintaining customer records
Managing customer complains through the ticketing platform
Receive walk in guests and ensure they are adequately attended to.
Responsible to keep the reception and lounge area clean and operational at all times.
Creates tickets on the Support system and follows up to ensure effective resolution of the issue.
Ensure seamless customer/guest walk in experience.
Other duties may be assigned
Qualifications
Bachelor's Degree in any field from an accredited university or college
3 years of experience in a Customer Service role
2 additional years of experience in a Service Quality role
2 years of experience in project management
Skills :
Experience in delivering client-focused solutions based on customer needs
Knowledge of Company products
Pays attention to details
Excellent presentation skills
Excellent communications and interpersonal skills
Excellent analytical and organizational skills
Team Player
How To Apply
Candidates should send their CV's to: hr@hausba.com
Sorry the application deadline for this job has elapsed
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