Vacancy for Guest Service Agent at Amber Residence Limited
Employment Nigeria
07-Dec-2017
LAGOS ,
Hotel And Tourism
POSITION : Guest Service Agent
Responsibilities
- Act as a liaison with the Sale’s team, Food & Beverage, Facility and Housekeeping teams to ensure clear communication.
- Assist in the administration and management of the Front Office, including but not limited to scheduling.
- Coordinate Residence emergency procedures within the scope of defined plans.
- Engage in the preparation and rendition of returns, reports and other assignments as required by Management.
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and checkouts of guests daily
- Assist the Front Office Manager in ensuring the smooth and efficient overall day – to – day operations of the Front desk including reservations.
- Provide excellent customer service per the standards of the Residence, and assist in situations to ensure customer satisfaction.
- Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
- Assist in the supervision and preparation of function sheets with the delivery and execution of guest welcome letters and profile updating.
- Review guest special requests and ensure they are met or exceeded.
- Working with all departments in the Residence to ensure we meet or exceed guests’ expectations and all guests’ billing is accurate and up to date at time of departure.
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
- Anticipate and address guest’s service needs
- Listen to guest’s complaints or concern and resolve their issue in a timely manner
- Promote a safe working environment
- Performs any additional tasks which are assigned by management
Qualifications and Requirements
- Degree in any Social Sciences discipline
- Have at least an ND or University degree in any related discipline.
- Required Experience: 3 - 7 years
- Have at least three years Guest Service agent experience that must include handling of large group arrivals.
- Have excellent command of the English language is essential, both written and verbal.
- Be customer centric and have a very good relationship management skill that must include the ability to deal with all guests service situations while continually ensuring guest’s satisfaction is obtained in the Residence.
- Have proven supervisory skills which should include the ability to motivate and mentor colleagues for greater productivity.
- Able to work under pressure and stressful situation.
- Should be person that pays attention to details and have excellent organizational skills.
- Able to work with little supervision and must be self motivated.
- Have solid knowledge of Microsoft Office and general computer applications. Knowledge of OPERA Information, Technology and Communication (ITC) would be an added advantage.
- Preference will be given to male applicants who meets the required qualification and experience.
How To Apply
Candidates should forward their Resumes & application letters to:careers@amberresidenceng.com
Sorry the application deadline for this job has elapsed
