Manager, Customer Loyalty at Greenlight Planet

 Employment Nigeria 23-Dec-2017 LAGOS , Customer Service   Administrative  

Greenlight Planet a renewable energy company. We are passionate about bringing affordable energy, technology and finance to the over 2 billion people on our planet who lack access to basic resources and opportunities.

POSITION : Customer Loyalty Manager

Description

The Customer Loyalty Manager will lead the efforts and processes related to collections of our EasyBuy products in the field.

The Customer Loyalty Manager will advise and give suggestions on how to improve customer payments and satisfaction whilst matching user expectations.

 Responsibilities

  • Achieving targets set for repossessions
  • Establishing essential communication and reporting structure with field staff and head office
  • Maintaining positive and constructive communication with clients irrespective of their payment status
  • Attempting repossession of units with the support of field staff
  • Collecting information about repossessions and defaulting clients and sharing reports with the team
  • Designing and keeping track of operational improvements necessary for ensuring better repayments and customer satisfaction

The ideal candidate Should Have :

  • A Bachelor's Degree in Finance, Community Development, Communication, Credit Risk Management or related fields
  • At least 4 years' relevant work experience in a similar role
  • Excellent interpersonal skills.
  • Clear and straight to the point when communicating in both written and spoken English
  • Clear thinking and problem solving ability
  • Attention to detail
  • Excellent issue-tracking and resolution skills
  • Able to handle multiple tasks at the same time without errors and mistakes

We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.



Sorry the application deadline for this job has elapsed



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