The Dangote Group - Nigeria's most diversified conglomerates with interests in Cement Manufacturing, Sugar Milling, Sugar Refining, Flour Milling, Manufacturing of Pasta (Spaghetti & Macaroni), Operation of Cement Terminals, Port Operations, Noodles Manufacturing, Packaging Material Production and Salt Refining.
POSITION : Customer Fleet Operations Officer
Responsibilities
- Ensure that allocated trucks complete the required number of trips for its designated plant
- Sign-off monthly truck performance (trips & volume) with customer
- Document reports of Agreement breaches for investigation and analysis
- Ensure that all necessary statutory documents required for vehicles’ roadworthiness are in place
- Carryout periodic Customer surveys to gauge the level of satisfaction with the scheme
- Maintain accurate fleet inventory per customers to ensure data integrity
- Maintain accurate utilisation data per customers for all trucks in operation
- Manage customers repayment process in a transparent manner.
- Initiate truck repossession in the event of payment default
- Ensure that Remedial Action Plans generated from various audits and inspections are recorded and tracked until close-out.
- Process change of ownership documents (in conjunction with Risk Team) for customers at the end of payment cycle.
Accountability:
- Truck integrity
- Spare parts availability
- Assurance of fleet integrity
- Maintenance cycle time
- Adherence to OEM Maintenance recommendations.
- Truck Preventive / Breakdown maintenance
- Truck Inspection/spot check
Key Interfaces:
- Control & Surveillance Team
- Third Party Maintenance Workshops
- Customers
- Sales & Marketing Team
- Logistics Operations Team
- Finance Team
Requirements
- University Degree in Computer Science, Social Sciences, Sciences
- 2 – 4 years experience i
- Proficiency in computer applications.
Competencies :
- Performance management
- Good presentation skills
- Analytical skills
- Good interpersonal relationship
- Good leadership skills
- Good customer relationship
- Good working knowledge of NOVATRAC system/ application.
Benefits
Commensurate with experience
Sorry the application deadline for this job has elapsed
