POSITION : Senior Manager, Global Accounts Management
Description
Provide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needs
Create reports on sales pipeline and expected RFPs from the account managed
Develop relationships to guarantee understanding and involvement in the connectivity RFPs issued by of his/her managed accounts in order to increase the chances of conversion for MTN
Interlock with supporting departments to ensure billing customer service centres are supporting the nominated accounts
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Identify, evaluate and track the development needs and performance of staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
Manage a group of selected global MNC accounts (1 to 6 accounts) with a prime focus on increasing share of wallet.
Maintain and grow account base and ensure service delivery and customer satisfaction
Be fully responsible and accountable for the managed accounts revenue targets
Deliver account planning and manage pipeline through use of statistical data related to clients and industry trends
Serve MTNN’s customers and provide solutions to improve the customer experience.
Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
Improve MTNN’s Net Promoters Score
Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Partner with MTNN’s Ecosystem Partners to deliver business value.
Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that MTN products and services fit customer requirements
Provide input into data collection for reporting and forecasting
Adhere to MTN policies for compliance and sound governance
Work collaboratively to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billing
Check for quality bid and proposal management, identifying and reporting on key risks and issues
Coach, train and mentor team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff.
Job Condition:
Normal MTNN working conditions
May be required to work extended hours
Education:
Fluent in English and language of country preferable
First degree in related field (Sales & Marketing / Finance / IT)
Post graduate qualification (MBA/CA/Masters as advantage)
Experience:
10 years relevant work experience including:
6 years sales experience in ICT industry focused on the ISP/Telecommunications sector
Excellent communication skills across verbal, written, and presentation and experience of presenting to senior customers
Worked across diverse cultures and geographies advantageous
Experience in global/multinational enterprise, coupled with working in emerging markets
Experience with Multinational Accounts
Knowledge of sales performance reporting
Proven track record of performance against sales targets
Training:
Business Intelligence
Analytics
Service Segmentation
Resource Planning
ICT Cutting Edge Technologies
Crisis Management
Innovation Management
Project management
Accounting
Coaching and Mentoring
Performance Management
Diversity Management
Service industry Management
Financial planning & Budgeting
Change Management
Minimum Qualification
BA, B.Ed, B.Sc, HND or B.Tech
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