AppZone Limited is recruiting to fill the position below:
POSITION : Help Desk Officer
Responsibilities
Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
Prepare activity and other CRM reports.
Provision of a reliable interface between client IT support personnel and AppZone business units.
Respond to client’s enquiries for technical assistance via telephone, e-mails or instant messenger.
Logging of cases and help desk interactions with clients using CRM applications.
Follow standard help desk procedures in other to assist clients to resolve technical issues.
Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
Requirements
Bachelor's degree in Computer Science, Computer Engineering or any other related field.
2 years relevant working experience in a similar role
Good verbal and written communication skills.
Excellent interpersonal and analytical skills.
Great Customer service skills.
Ability to pay attention to details and work well under pressure.
Ease and ability to learn fast and solve complex
Sorry the application deadline for this job has elapsed
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