The Client Services Manager will partner with a variety of teams internally and externally to ensure clients issues, complains and enquiries are reported to the concern department with proper follow up to ensure the issues are treated promptly.
Be responsible for smooth running of reception by answering calls and ensuring professional client satisfaction and retention as well as maintaining operational standards.
Responsible for liaising, managing and further developing relationships with our expansive portfolio of clients, as well as educating them on our available services that suit their various proposals and request.
Requirements
B.Sc in Human Relation or any related field such as Public Administration, Mass Communication etc.
Eloquent and fluent use of English language; Multi-lingual is an added advantage
Experience of working under own initiative, planning and prioritizing workloads
IT literate & highly competent in the use of MS Office applications
Must be able to adopt a flexible approach to work and react effectively to a rapidly changing environment.
Effective leader and communicator with experience leading a Customer Service team.
Persuasive and influential
Experience of customer service and client co-ordination
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