Customer Experience Manager at DKT International

 Employment Nigeria 23-Dec-2017 LAGOS , Marketing and Sales  

DKT International - We provide safe and affordable options for family planning and HIV prevention. DKT International is one of the largest private providers of family planning and reproductive health products and services in the developing world.

POSITION : Marketing and Customer Experience Manager

Responsibilities

  • Oversee the development and implementation of effective customer experience strategies with the aim of enhancing the customer base.
  • Develop and maintain a distinctive, differentiated and engaging customer brand proposition beyond the nonprofit / family planning industry and benchmark within the world of healthcare and other social and commercial sector service and generic brands.
  • Working with Research, M&E manager to use consumer insights in periodically tracking achievement of deliverables and redesigning the brand standards/specification.
  • Responsible for customer acquisition and customer retention for an integrated customer service digital platform
  • Responsible for defining, building, promoting of the customer service digital platform& brand image and equity.
  • Provide leadership and direction on the route to market on digital and traditional marketing.

Requirements

  • Brand Management for a significant, lauded service based brand across communications, product and service offering on E-commerce industry
  • Managing, developing and implementing brand and customer centered strategies at the online marketplace including Product/ service design, branding design (creative look/feel/tone),
  • Business Management or MBA or related discipline
  • 5-7 years’ experience.
  • Product and/or service design
  • Use of research to evidence and plan, commercial cost /quality understanding.

How To Apply
Candidates should send their CV's to: info@dktnigeria.org with "Marketing and Customer Experience Manager" as the subject.



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