Narketers at Quadrant Network Services Limited

Employment Nigeria 30-Dec-2017 LAGOS , Marketing and Sales

POSITION : Marketing Officer

Objective of the Role

Contribute to the process of adding value to the business.
To strive towards targets achievement.
Drive the sales of company’s product and services.
Support the organisation’s marketing activities and campaigns.

Areas Of Responsibilities

Sales and Marketing
Product Awareness/Promotion
Customer Relationship

Responsibilities
Sales and Marketing:

Support the planning and attend marketing activities or PR events to raise brand awareness.
Contribute to the planning of advertising and promotional campaigns for products or services on a variety of media i.e. social, print etc.
Prepare content for the publication of marketing material and distribute to the target market.
Support the Head of Marketing in the planning and implementation of marketing strategies.
Contribute to the achievement of the department’s goals and target.
Organise and attend marketing activities, exhibitions or PR events to raise brand awareness.
Support the marketing manager in overseeing the department’s operations

Product Awareness/Promotion:

Follow up on the opening of new client accounts and process necessary documentations
Maintain detailed knowledge of the company’s product and services.
Participate in marketing company’s products to potential customers
Contribute to the promotion of the company’s products and services such as Cryptocurrency, Swissgolden and Binary Options Trading to enhance product awareness.

Customer Relationship:

Discuss assigned client’s account with them, answer questions or arrange meetings as necessary.
Attend to and provide answers to customers on investment options enquiries and queries through face to face contact, email or phone.
Follow up on client requests such as payments, withdrawals, status, documentations.
Access customers’ details on the system to provide requested information.
Provide assistance to customers through face to face contact, live chat, telephone or email correspondence.
Adequately handle clients’ complaints and provide resolutions.
Work with the Customer Service Team to ensure the Know Your Customers (KYC) procedures are adhered to.
Provide assistance to customers through face to face contact, live chat, telephone or email correspondence.
Build and foster a sustainable customer relationship with new and existing clients to enhance customer retention.
Perform other duties as assigned from time to time.

Key Performance Indicators:

Return on investment on marketing cost – advertisement, promotions, running cost.
Rate of customer withdrawal or termination of investment.
Cost per customer acquisition
Individual target achievement.
Increase in sales revenue growth
Number of positive leads
Prompt response time to client request
Professional detailing of products and services to satisfy the customer.

Requirements
Educational Qualifications: Bachelor's Degree in Marketing, Management, Business Administration, Arts, Finance or other relevant fields of study.

Relevant Experience: A minimum of 2 - 4 years relevant experience in a marketing or sales role. Previous experience in a financial or investment institution is an added advantage.

Professional Qualifications: Professional Certification in Marketing, Management, Administration, NIMN or any equivalent certification.

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Narketers at Quadrant Network Services Limited

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