Entry Level Customer Service Associate at House of Tara International

 Employment Nigeria 29-Dec-2017 LAGOS , Customer Service  

 

House of Tara International - a beauty and cosmetics firm with 24 branches across Nigeria and presence in Ghana, Tanzania, Kenya & South Africa. We request applications from suitable candidates for the below position

POSITION : Customer Service Associate

Responsibilities

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Identify and assess customers’ needs to achieve satisfaction by building sustainable relationships and trust with customer through open and interactive communication.
  • Effectively communicate with the staff and management and meet personal/customer service team sales targets and call handling quotas.
  • Work in tandem with Organizational policies and core values in achieving set effective service goals.
  • Handle customer complaints, respond to internal and external enquiries and provide appropriate solutions and alternatives via emails, phone calls and face-to-face.
  • Provide customers with product knowledge and manage customer order entries.

 Qualifications

  • Degree from a reputable Academic Institution.
  • 1-2 years working experience.
  • 1 year working experience as a customer service personnel.
  • A proven track record of positive reviews from customers on excellent service delivery.
  • Be resident around the Lekki environs.
  • Good communication, presentation and analytical skills.
  • Excellent customer relations skills.
  • Ability to work under intense pressure
  • Crisis management.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to take the extra mile to engage and satisfy customers.

How To Apply
Candidates should send their CV’s to: talents@houseoftara.com with "Customer Service Associate" as subject  



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