Entry Level Customer Service Associate at House of Tara International
Employment Nigeria
29-Dec-2017
LAGOS ,
Customer Service
House of Tara International - a beauty and cosmetics firm with 24 branches across Nigeria and presence in Ghana, Tanzania, Kenya & South Africa. We request applications from suitable candidates for the below position
POSITION : Customer Service Associate
Responsibilities
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction by building sustainable relationships and trust with customer through open and interactive communication.
- Effectively communicate with the staff and management and meet personal/customer service team sales targets and call handling quotas.
- Work in tandem with Organizational policies and core values in achieving set effective service goals.
- Handle customer complaints, respond to internal and external enquiries and provide appropriate solutions and alternatives via emails, phone calls and face-to-face.
- Provide customers with product knowledge and manage customer order entries.
Qualifications
- Degree from a reputable Academic Institution.
- 1-2 years working experience.
- 1 year working experience as a customer service personnel.
- A proven track record of positive reviews from customers on excellent service delivery.
- Be resident around the Lekki environs.
- Good communication, presentation and analytical skills.
- Excellent customer relations skills.
- Ability to work under intense pressure
- Crisis management.
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to take the extra mile to engage and satisfy customers.
How To Apply
Candidates should send their CV’s to: talents@houseoftara.com with "Customer Service Associate" as subject
Sorry the application deadline for this job has elapsed
