Vacancy at Addosser Microfinance Bank for a Customer Service Officer

 Employment Nigeria 30-Dec-2017 LAGOS , Banking and Finance   Customer Service  

POSITON : Customer Service Officer

 Qualification

  • B.Sc/HND in Social Sciences or any other relevant course of study.
  • 1-2 years cognate experience in Customer Service.
  • Has worked in a microfinance bank or any financial institution.
  • Excellent Interpersonal Skills
  • Must be computer literate
  • Excellent communication, reporting skills
  • Not be more than 25 - 30 years;

Responsibilities

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies.
  • Managing incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Take the extra mile to engage customers Accurately captures customer information
  • Creates and maintains service reports.
  • Compile reports on overall customer satisfaction.

How To Apply
Candidates should send their CV's to: resumes@addosser.com with position applied for as subject



Sorry the application deadline for this job has elapsed



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