Vacancy for Customer Care Representative at Obeezi.com

 Employment Nigeria 03-Jan-2018 LAGOS , Customer Service  

Obeezi.com an online shopping mall is recruiting to fill the position below:

POSITION : Customer Care Representative

Responsibilities

  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Handle changes in policies or renewals.
  • Record details of customer contacts and actions taken
  • Reside around Surulere and Yaba and must be willing to work night shit according to Shift Schedule.

How To Apply
Candidates should send their CV's to: careers@obeezi.com



Sorry the application deadline for this job has elapsed



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