Customer Experience Manager at DKT International

 Employment Nigeria 02-Mar-2018 LAGOS , Customer Service  

DKT International a social marketing firm providing safe and affordable options for family planning and HIV prevention is recruiting to fill the position below:

POSITION : Marketing and Customer Experience Manager

Description

The role of customer service brand is to connect all DKT products and services directly to consumers by advertising & promoting the customer service brand elements to increase use of DKT products and services.

Requirements

  • 7 years’ experience in customer experience management (e-commerce or online stores) for a significant, lauded service based brand across communications, product and service offering on E-commerce industry
  • Business Management, MBA or related discipline
  • Product and/or service design
  • Managing, developing and implementing brand and customer experience /centered strategies at the online marketplace including Product/ service design, branding design (creative look/feel/tone), use of research to evidence and plan, commercial cost /quality understanding.

Responsibilities

  • Oversee the development and implementation of effective customer experience strategies with the aim of enhancing the customer base.
  • Develop and maintain a distinctive, differentiated and engaging customer brand proposition beyond the nonprofit / family planning industry and benchmark within the world of healthcare and other social and commercial sector service and generic brands.
  • Working with Research, M&E manager to use consumer insights in periodically tracking achievement of deliverables and redesigning the brand standards/specification.
  • Responsible for customer acquisition and customer retention for an integrated customer service digital platform
  • Responsible for defining, building, promoting of the customer service digital platform& brand image and equity.
  • Provide leadership and direction on the route to market on digital and traditional marketing.

How To Apply
Candidates should send their CV's to: hr@dktnigeria.org with “Marketing and Customer Experience Manager - Lagos” as subject



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