Ikeja Electricity Distribution Company (IKEDC) is recruiting to fill the position below:
POSITION : Non Maximum Demand Metering Supervisor
Qualifications
This role requires a first degree in Electrical Engineering
Requires between 3 - 5 years relevant work experience.
Technical Competencies:
Non Maximum Demand Meter Reading
Non-Maximum Demand (NMD) Management
Energy Loss Reduction Techniques Management.
Electricity Regulations and Policies
Data Gathering and Analysis
Customer Focus
Customer Support
Behavioral Competencies:
Communication and Interpersonal Relations
Supervisory/Managerial Skills
Problem Solving and Decision Making
Managing Resources
Business Focus.
Responsibilities
Allocation and Implementation of new customer service/load change/name change/address change applications for the respective BU
Manages and develops the productivity and capacity of other team members
Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
Carry out any other duties as requested by the NMD metering specialist or other superior officers in line with agreed work process or service level agreements.
Coordinate all NMD customer metering activities for the Business Unit
Part responsibility for commercial loss reduction initiatives for the respective BU
Prepare Weekly plans based on Monitoring oversights, exception escalations and customer complaints
Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
Ensure adequate management of seals deployed to the Business Unit.
Ensure BU meter installation/commissioning/maintenance targets are met
Overall responsibility and control for the quality of metering infrastructure
Periodic customer meter recertification and validation for energy accuracy
Weekly Performance reporting
Monthly performance appraisal presentation
Ensure technical and commercial feasibility checks and customer account number authentication
Assisting team leader-New Service for final authorization of new service applications acceptance, rejection; estimate requirement for establishing/updating landlord agreement
Sorry the application deadline for this job has elapsed
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