POSITION : Reservations & Ticketing Supervisor
Requirements
- Relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors.
- 4 years' experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.
- Have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).
Responsibilities
- Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
- Handling customer requirements and cases professionally
- Handle Group and Travel Agency inquiries
- Dealing with all mishandled passengers, NORECs, and DNBs as required each day
- Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services
- Plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets.
- You will also encourage teamwork, consistency of service and proper coordination.
- Supervise and motivate staff and ensure quality of work meets the Airline standard
- Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
Remuneration : Competitive compensation and benefit packages.
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