Network Enterprise Service Regional Coordinator at MTN Nigeria

Employment Nigeria 05-Feb-2018 ABUJA , IT and Telecoms

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Title: Network Enterprise Service Regional Coordinator

Job Description

To manage a team of customer service engineers responsible for the operations and performance of Enterprise Solutions products and services
Maintain the client relationship/satisfaction by ensuring a prompt response to fault reports, maximum continuity of service and minimal downtime.
Through the management chain, alert sales to possible business opportunities
Manage suppliers to ensure results are delivered in line with contractual and commercial commitments to maximise business benefits
Provide technical supervision of contractors working on ENS network infrastructure to ensure they:
- Comply with appropriate SORs, specifications, controls and standards
- Deliver results of an acceptable quality
- Protect ENS and MTN services
- Deliver value for money
Organise and check the completeness and quality and sign off Site Survey reports
Plan, organise and lead team in installation, configuration, testing and acceptance of network and customer premises equipment in accordance with established designs, project plans and performance targets
Identify deviations from plans and implement corrective actions; provide progress reports
Ensure acceptance, handover and snag list and sign-off procedures are properly completed
Manage and prioritize the allocation of trouble tickets to meet performance targets
Encourage a pro-active culture to customer requests, network events or problems
Support team by liaising with NMC, transmission teams and suppliers, etc to ensure prompt, accurate analysis and resolution of problems.
Recognise, notify and escalate problems beyond team’s capabilities area of expertise and seek prompt help from specialists
Analyse and report on network faults, root causes and performance
Where practical ensure service restoration before repair to comply with service availability targets.
Ensure that team completes all relevant documentation, utilising available ENS systems, to:
- Capture/update network and customer records
- Provide technical reports and details to support fault analysis and management reporting
Support operational planning, design engineers and product managers by allocating resource for tests and trials relating to network evolution plans and product & service development
Maintain the ENS Risk Register for the Region
Support the analysis of fault reports and performance data to identify general problems and/or shortcomings in network, equipment and configurations; work with network specialists to identify causes and implement solutions to resolve issues and improve performance
Maintain a positive and constructive team spirit
Ensure staff are:
- Properly informed and competent to carry out assigned tasks quickly and safely
- Have the necessary training, tools and testers, etc to carry out duties efficiently and effectively
- Developed through involvement and/or delegation of work and responsibilities in new areas of technical and management activities
- Aware of and comply with company values and policies
Assess and report on staff performance, build on strengths and take action to progress areas where further development is required

Job Condition:

Normal MTNN working conditions.

Experience & Training
Education:

First Degree in any relevant discipline
Numerical/data analysis skills

Experience:

A degree in engineering, computing or equivalent IT certification
A minimum of 5 years experience in telecommunications engineering and installation.
Proven experience in telecommunications networks and/or in a complex, technology based, trouble shooting customer service environment
Will have a good appreciation of and/or participation in the design of systems architecture and network systems
Clear and accurate communications skills
Producing network performance, technical and other reports and documentation
Maintain accurate, up-to-date records and logs.
People management and team working skills
Ability to handle multi-tasking and progress a number of different issues simultaneously
Exhibit positive thinking, enthusiasm and motivate self and others to deliver optimum performance
Identify learning opportunities for self and colleagues
Readily shares skills and knowledge with colleagues
Commitment to quality and continuous improvement
Good self management and time management
Able to work with limited supervision, using initiative and resourcefulness to identify and resolve issues
Organise work to meet priorities as well as achieve regular commitments on time

Training:

Time Management
Report Writing
Microsoft Office Suite

Minimum Qualification

BA, B.Ed, B.Sc, B.Tech or HND.

Sorry the application deadline for this job has elapsed

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Network Enterprise Service Regional Coordinator at MTN Nigeria

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