Vacancy at G4S Secure Solutions Nigeria Limited for a Customer Care Executive

Employment Nigeria 08-Mar-2018 LAGOS , Customer Service

In Nigeria, G4S Secure Solutions Nigeria Limited provides secure transport, security technology, training and integrated security solutions to customers operating in the commercial, diplomatic, industrial, telecom and transportation sectors.

POSITION : Customer Care Executive

Qualifications

University Graduate or equivalent
2 years hardcore sales experience
Experience in a multinational organization
Experience in a software sales environment
Knowledge of implementing sales and marketing policy and procedures

Personal Attributes:

Proactive in their work and willing to take the initiative to propose and implement new approaches
Results oriented
Commercial flair
Passion for customer service
Able to work without supervision
High level of integrity
Excellent communication and negotiation skills

Responsibilities

Responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services.
Identify new opportunities
Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products
Maintain good relationships with customers through regular phone contact,e-mails or the personal contact
Handling customer complaints and enquiries and also to proffer solution
Managing existing client contract and expanding existing contract for new business opportunities
To provide client with in-depth knowledge of our business and excellent service
Identify and develop sources of potential clients
Troubleshooting problems and coordinate with various internal departments to resolve problems.
Interact with customers by phone, e-mail and/or face-to-face regarding various care issues.
Conducting and reporting NPS monthly
Regular soft calls and visits to the customers
Administration of customer satisfaction surveys ( 2 times in a year)
Document and Follow through to resolve all customer complaints
Gather and report relevant information about the industry, business prospects and competition
Make a monthly summary report .
Provide hands on support of customer care initiatives such as automated provisioning, online billing and detailed account management.
Solicit cross-selling and up-selling opportunities within the customer care experience.
Tracking and reporting of relevant customer care performance metrics.
Capturing and applying customer feedback.
Regular update of client details and information
Develop and maintain relationships which benefit client
Keep abreast of competitor activity and recommend any necessary tactical action
Analyse records of customer inquiries
Maintain accurate records of all contacts with clients
Overcome client resistance/objections to services we provide
Any other that may be needful and assigned

How To Apply
Candidates should send their CV's and a one page letter setting out why they are the right candidate for this position to: hr@ng.g4s.com

Sorry the application deadline for this job has elapsed

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Vacancy at G4S Secure Solutions Nigeria Limited for a Customer Care Executive

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