Customer Experience Representative at DealDey Limited

Employment Nigeria 28-Feb-2018 LAGOS , Customer Service

DealDey Limited is the first E-commerce company in Nigeria and the fastest growing E-commerce company in Africa. DealDey Limited is a daily deals company, providing best discount deals on products and services across the federation.

In line with attracting the best, brightest and most suitable talent to join the Information Technology (Development) Team, DealDey has commence its annual recruitment for graduate to join this department in building a world class Technology through Software Development.

Job Title: Customer Experience Representative

Purpose of the Job

To act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The goal is to ensure excellent service standards and maintain high customer satisfaction.

Principal Duties and Responsibilities

Communicate courteously with customers via telephone, email, letter and face to face.
Attend to a large amount of inbound calls and/or emails, chat or social channels in a timely manner.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Stay abreast of all sales and return policies and special promotions run by the organization from time to time.
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions in a comprehensible way.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Follow communication “scripts” when handling different topics.
Seize opportunities to upsell products when they arise.
Meet personal/team qualitative and quantitative targets.

Qualification and Experience

First degree in any discipline
Minimum of one year graduate experience.

Required Competencies and Skills:

Proficiency in Microsoft Office tools
Written & Verbal Communication Skills
Emotional intelligence
People Management Skills
Customer Focus
Attention to Detail
Time Management Skills
Teamwork.

Key Performance Indicators:

Percentage of complaints resolved within stipulated response time
Percentage of calls answered within 5 seconds
Percentage of time spent on each call
Percentage of email inquiries responded within specified timeframe.

How to Apply
Interested and qualified candidates should send their Resumes to: jobs@dealdey.com with the job title as the job title.

Note

This recruitment process will be completed within 2 weeks of the closing date of the advert.
If you have not been contacted within this period, please assume on this occasion that you have been unsuccessful. Unfortunately, we are unable to offer feedback to candidates who have not been shortlisted for interviews.

Sorry the application deadline for this job has elapsed

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Customer Experience Representative at DealDey Limited

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