Vacancy for a Client Service Manager at Nielsen Company

 Employment Nigeria 27-Feb-2018 LAGOS , Customer Service  

POSITION : Client Service Manager - RMS

 

Requirements

  • B.A/B.S Required (MBA desirable)
  • At least 4 to 7 years experience in Client Sales & Services (RMS).

​
Responsibilities

  • Responsible for delivery of quality service on Coca-Cola Account (valued at over USD 4.5M) in order to achieve the set financial objectives and other operational performance indicators.

Client Servicing:

  • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
  • Build and maintain ongoing relationships with the identified key persons within client organization
  • Attend client planning meetings and contribute by matching ACNielsen products to client needs
  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
  • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
  • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
  • Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
  • Identify and recommend enhanced and new services that answer clients' business needs
  • Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients

Financial Management:

  • Manage client funds and ensure that all funds are depleted by year end
  • Contribute to overall team plan by generating revenue and/or cost savings ideas

Functional / Technical:

  • Maintain an accurate and up-to-date knowledge on research techniques and applications
  • Provide value-added analyses and respond to special requests
  • Manage data quality issues by overseeing data inquiry process
  • Ensure standard operating procedures within area of responsibility are observed
  • Recommend improvements in work processes within area of responsibility


Sorry the application deadline for this job has elapsed



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