At least 4 to 7 years experience in Client Sales & Services (RMS).
​ Responsibilities
Responsible for delivery of quality service on Coca-Cola Account (valued at over USD 4.5M) in order to achieve the set financial objectives and other operational performance indicators.
Client Servicing:
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
Build and maintain ongoing relationships with the identified key persons within client organization
Attend client planning meetings and contribute by matching ACNielsen products to client needs
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
Identify and recommend enhanced and new services that answer clients' business needs
Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
Financial Management:
Manage client funds and ensure that all funds are depleted by year end
Contribute to overall team plan by generating revenue and/or cost savings ideas
Functional / Technical:
Maintain an accurate and up-to-date knowledge on research techniques and applications
Provide value-added analyses and respond to special requests
Manage data quality issues by overseeing data inquiry process
Ensure standard operating procedures within area of responsibility are observed
Recommend improvements in work processes within area of responsibility
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