Strong interpersonal skills and an ability to build rapport with customers.
A Previous experience working as a client relationship officer or a track record of managing clients will be an added advantage
Responsibilities
Summarizing the status of accounts (level of contact, key people, open issues, opportunities etc.) and providing required reports
Support communications and events management for marketing and sales purposes where necessary.
Building and maintaining relationships with clients and key personnel within customer companies.
Conducting business reviews to ensure clients are satisfied with their products and services.
Alerting the sales team to opportunities for further sales within key clients.
Letting customers know about other products the company offers.
Achieving client relationship targets and Kepis as set by the Head of Sales.
Escalating and resolving areas of concern as raised by clients.
Developing and maintaining efficient systems to deal with client queries and support
Referring issues and potential sales opportunities to Sales and Account Managers where relevant
Handling and resolving all questions, requests, complaints and all other front desk activities
Providing efficient and professional first line account management to clients
Assisting the business development team in developing efficient systems to support the work of the Team.
Handling mail boxes, telephone and correspondences
Carrying out client satisfaction surveys and reviews.
Liaising with internal departments to ensure client needs are fulfilled effectively.
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