Our client has a chain of restaurant outlets; they provide outdoor catering services to corporate organizations as well as individuals for diverse events. As a result of continuous growth the service of an Operations Supervisor has become vacant.
Job Location: Lagos State.
Role Objective:
Supervising and coordinating the staff; ensuring the smooth running of the restaurant; making sure there are no hitches during and after service to customers in the assigned locations.
Work Activities:
1. Operations Management of the Restaurants and Outdoor Projects
- Lead, supervise and monitor operational activities
- Provide strategic and tactical operational direction
- Direct cleaning of kitchen and dining areas to maintain sanitation standards
- Maintain budget, pay bills, monitor bookkeeping records and perform other record keeping tasks
- Work closely with the Productions units to estimate quantities of foods, beverages, and supplies to be ordered for all the outlets
- Monitor and oversee purchases of raw food and beverages ; coordinate supply requisitions for the different outlets
- Ensure that the frontline staff are properly kitted and knows what to do
- Arrange for maintenance and repair of equipment and other services
- Total receipts and balance against sales, deposit receipts.
- Schedule work hours for servers and kitchen staff.
- Ensure the kitchen utensils and eating area are properly cleaned for use
- Ensure delivery of outdoor foods are on time as scheduled
- Establish and ensure routine and reactive maintenance for all restaurant equipment
2. Effective People Management
- Supervise all direct and indirect reports and support performance management systems for all staff
- Ensure continuous training and capacity development of the entire work force
3. Marketing & Business Development
- Work closely with the marketing units to drive sales, marketing and business expansion activities of the organization
4. Customer Relationship Management
- Develop and maintain business relationships with all key client and prospect contacts
Lead and ensure excellent customer relationships
- Resolve customer complaints about food quality or service (if any)
- Ensure timely and satisfactory resolution of all customer complaints/issues: within 24 hours.
Required Skills, Experience & Education:
- Supervisory Skills
- Customer Service Skills
- Planning & organizing skills
- Ability to cope well under pressure
- Ideal candidate must be firm, honest, hard working and credible
- Minimum of 5 years supervisory role in the food/hospitality/Industrial Catering industry.
- Degree in Hotel & Catering Management or other social sciences field
Salary & how to apply:
- Salary is between N60, 000 – N70, 000/m + daily feeding + other benefits
- Experienced and interested restaurant supervisors /Managers should apply to “mgtpositions@stresert.com” using ‘ROSFJ’ as the subject of mail before 5th March 2018.
Sorry the application deadline for this job has elapsed
