IHS Towers, the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East is recruiting to fill the position below:
POSITION : Tools Administrator
Requirements
- 1st degree in Computer Science or related discipline
- 4+ years’ experience in a related field or role
- Personal qualities of integrity, credibility, and commitment to the mission of IHS
- Flexible and able to multi-task
- People Management
- Problem solving skills
- Analytical skills
- Conflict resolution
- Performance Management
- Database Management
- Computer and Information Management
- End User Support
- Network Operations Management
Responsibilities
- Create templates and profiles for NOC users on all Remote Monitoring System (RMS) and Network Management System (NMS)
- Ensure that changes to NOC tools follow IHS change management process
- Ensure all NOC scripts are running efficiently
- Ensure daily routine check of all databases used by the NOC
- Ensure all NOC group emails are created and updated
- Responsible for granting and denying user access after appropriate approval
- Ensure all tools are functional and usable by the Network Operations Centre (NOC) team by avoiding connectivity issues.
- Take ownership of issues with the tools and see problems through to resolution
- Identify, diagnose and troubleshoot software failures while keeping a line of communication with impacted users.
- Continuously research more effective ways to improve performance of tools.
- Ensure systems upgrades are done timely without disrupting users
- Ensure proper recording and closure of all issues escalated by end users with proper root cause analysis
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure all locked accounts passwords are reset on time
- Document knowledge in a knowledge database and make it available in notes and articles for system user.
- Perform other appropriate duties as requested by Head Quality Assurance.
How To Apply
Candidates should send their CV's and Cover letter to: talent@ihstowers.com with position applied for as the subject
Sorry the application deadline for this job has elapsed
