Medical Call Centre Agent Vacancy at Imisi Partners

 Employment Nigeria 07-Apr-2018 LAGOS , Customer Service  

Imisi Partners a business development company (BDC) with offices in Istanbul and Lagos. We are recruiting to fill the position below:

POSITION : Medical Call Centre Agent 

Qualification

  • B.Sc. degree or HND require or related Healthcare certification would be an added advantage. One year work experience as a customer service agent or related clinical environment and working knowledge of medical terminology.
  • Ability to handle confidential and sensitive information.
  • Ability to communicate effectively on the telephone.
  • Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
  • Ability to handle a "call center" environment: work quickly and multi-task.
  • Ability to exercise good judgment to handle calls appropriately.
  • Ability to demonstrate good customer service.


 Responsibilities

  • Schedule appointment for patients.
  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information of patients
  • Schedule appointment correctly - review appointment date, time, location, and provides name of caller.
  • Inform caller of items to bring to appointment (including X-rays, MRIs, etc.)
  • Remind callers to arrive earlier before scheduled appointment to complete necessary paperwork.
  • Answer questions and offer other information, as requested, to provide patient-focused service.
  • Act as a liaison for the patients and the Health Center:
  • Direct calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to physicians/practice manager/triage nurse.

Service patients:

  • Make reminder calls as requested.
  • Make calls to reschedule appointments when necessary.
  • Provide assistance with mailings and other projects as call volume permits.
  • Other reasonably related duties as assigned by supervisor or manager.

How To Apply
Candidates should send their CV's to: people@imisipartners.com



Sorry the application deadline for this job has elapsed



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