Medical Call Centre Agent Vacancy at Imisi Partners
Employment Nigeria
07-Apr-2018
LAGOS ,
Customer Service
Imisi Partners a business development company (BDC) with offices in Istanbul and Lagos. We are recruiting to fill the position below:
POSITION : Medical Call Centre Agent
Qualification
- B.Sc. degree or HND require or related Healthcare certification would be an added advantage. One year work experience as a customer service agent or related clinical environment and working knowledge of medical terminology.
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.
- Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
- Ability to handle a "call center" environment: work quickly and multi-task.
- Ability to exercise good judgment to handle calls appropriately.
- Ability to demonstrate good customer service.
Responsibilities
- Schedule appointment for patients.
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information of patients
- Schedule appointment correctly - review appointment date, time, location, and provides name of caller.
- Inform caller of items to bring to appointment (including X-rays, MRIs, etc.)
- Remind callers to arrive earlier before scheduled appointment to complete necessary paperwork.
- Answer questions and offer other information, as requested, to provide patient-focused service.
- Act as a liaison for the patients and the Health Center:
- Direct calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Understanding of when to escalate calls to physicians/practice manager/triage nurse.
Service patients:
- Make reminder calls as requested.
- Make calls to reschedule appointments when necessary.
- Provide assistance with mailings and other projects as call volume permits.
- Other reasonably related duties as assigned by supervisor or manager.
How To Apply
Candidates should send their CV's to: people@imisipartners.com
Sorry the application deadline for this job has elapsed
