Manager, Marketplace Fulfillment at a Blue-chip Company via CornerStone Staffing
Employment Nigeria
04-May-2018
LAGOS ,
Administrative
POSITION : Manager, Marketplace Fulfillment
Description
As a member of this dynamic team, you will own and manage all Direct to Consumer (DTC) supplier and logistics processes - forward and reverse - required to deliver high performance service results from an end to end supply chain perspective.
She/he will manage vendor and supply chain partner relationships, and participating in ongoing process improvement.
Skills and Competencies
- Structured “systems” thinker. When engaging with any problem, you think not only about the immediate solution but also ways to help Pinterest efficiently solve that problem at scale through systems and repeatable processes.
- Entrepreneurial self-starter. You thrive in a fast-moving environment and are independently capable of seeking information, corralling resources, and delivering results without waiting for direction.
- High-energy, positive team player. You have a proven ability to influence without authority and build strong working relationships with business partners; this is a highly cross-functional role, so a low ego and a high instinct for collaboration are must.
Education and Experience:
- Bachelor’s degree in Supply Chain/Transportation/Logistics, Business Management or related field
- Minimum 7 years of direct fulfillment experience, with a solid understanding of fulfillment, transportation as well as backend site operation
- 5 years of relevant experience including Supply Chain Management/Last Mile Operations, Strategy/Management, Vendor Management, and Project Management
- Bonus points: VBA, R, Python, Looker, Tableau, SAS, MATLAB
- Structured and organized thinker who can drive analytical projects to completion with minimal direction; intense analytical ability, attention to detail and ability to deep-dive when necessary
Responsibilities
- Partner with customer service to understand the customer and implement initiatives to deliver customer satisfaction
- Work cross functionally with business partners in Logistics, E-commerce, Store Operations, Supply Chain, Customer Service, Merchandising and IT
- Develop shipping revenue business rules based on profitability and competitive goals; work with online Merchandising teams to ensure item-level compliance with these business rules
- Manage the day to day fulfillment for online order ensuring customer orders are delivered within the agreed upon SLAs
- Develop and advance relationships (including negotiating arrangements) with key internal and external stakeholders, including vendor network
- Synthesize large, complex data sets into clear, impactful metrics and reports that will help drive our business
- Ensures OnTimeShipment/ Pickup and OnTimeDelivery for certain SKUs
- Provides vendor forecasts and tracks vendor performance
- Tracks OnTime Receiving, OnTheDock status, and Inbound Service Level Agreements (SLAs)
- Lead the order fulfillment team
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