IT Helpdesk Officer Vacancy at Ikeja Electricity Distribution Company (IKEDC)

 Employment Nigeria 04-May-2018 LAGOS , Store Keeping  

Ikeja Electricity Distribution Company (IKEDC) -  Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

POSITION : IT Helpdesk Officer

Role Purpose

Responsible for providing efficient and effective level 1 technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting/support.

Qualifications

  • First Degree in Information Technology or Computer Science or any other related field
  • 0 – 2 Years’ experience in management/Implementation of IT applications and providing end user support.

Technical Competencies:

  • Computing and User Support
  • Hardware Configuration
  • Application Support and Maintenance

Behavioral Competencies

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus.

Responsibilities

  • Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support, phone/email response).
  • Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.
  • Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users
  • Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc. in order to enhance productivity and efficiency.
  • Assists in the planning, coordination and implementation of projects.
  • Assists in training of basic systems for new and current users when necessary.
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
  • Other duties and responsibilities as assigned.


Sorry the application deadline for this job has elapsed



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