POSITION : Exams Venue Staff

Summary

• As an Invigilator, you will be part of a wider team of exams venue staff expected to support the delivery of a variety of tests in various locations.
• You will be required to work very closely with British Council Examinations Services staff, other venue staff and venue service providers to ensure the test days run smoothly.

Purpose

To ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met.

Description

• Nigeria is the British Council’s largest operation in sub-Saharan Africa with office in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital and Lagos the commercial centre. Our 150 staff work across a range of states delivering large scale contracts, partnership programmes, examinations, projects as well as services in Arts, Education & Society and English & Exams.
• The Examinations business has grown significantly in recent year. We doubled our income and volumes between 2011 and 2013. In 2014/15 we delivered 90,000 examinations and by 2017-18 we expect to increase this to 95,000 examinations.
• Main opportunities/challenges for this role:
  • Deliver exams in a highly regulated environment to a high quality of delivery and customer service.
  • Experienced staff can grow into supervisory roles
  • Successful candidate is expected to have access to and use his/her own internet and email for communication with British Council.

Main Accountabilities

• You will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security and administration.
• You will also be accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day.

Programme/service support:

• Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council.
• Ensure all material is accounted for and handed over securely to the supervisor.
• Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations Services.
• Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
• Report any incidents, emergencies or breaches of security to the appropriate test day supervisor.
• Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner.
• Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards.
• Be familiar with the emergency procedures for the test day venue.
• Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.
• Actively monitor candidates during tests to make sure that there is no violation of test conditions.
• Work with the test day supervisor to promote and ensure the wellbeing of candidates at all time. In case of emergencies, follow correct procedures.
• Additional duties in line with the role may be required.

Customer support:

• Enable good customer flow by giving candidates clear direction and answering their enquiries.
• Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.
• Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.
• Ensure special arrangements are provided as required

Training and development:

• Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.
• Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.

Other important features or requirements of the job:

• Some invigilators may be required to travel, including overnight stays. The majority will not have this requirement. During the recruitment process you will be asked to indicate your willingness to travel.
• You are required to be very vigilant when observing candidates; to watch and hear what is going on in the exams room.
• Although there may not be a prescribed uniform for your role, while carrying out your duties, you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council.  However, it is recommended that you wear soft comfortable shoes.  Noisy shoes and distracting jewelry are not permitted.

Key Relationships
Internal:

• Exams Training Manager
• Exams Product Managers
• Exams Officers

External:

• Candidates

Person Specification
Language requirements (Minimum / essential):

• English language level of CEFR B1 (Listening, Speaking, Reading, Writing skills) or equivalent (eg Cambridge English PET, IELTS 5)
• National or international certification, or testing will be completed as part of the recruitment and selection process

Qualifications
Minimum / essential:

• Senior Secondary School Certificate level

Role Specific Knowledge & Experience
Minimum / essential:

• Customer Service: experience of responding to children/ young adults and parents' needs (as customers) in a professional manner, to a high level of quality.

Desirable:

• Awareness of safeguarding and promoting the welfare of children.

Assessment Stage:

• Shortlisting AND Interview

Role Specific Skills (if any)

• Awareness of safeguarding and promoting the welfare of children.

Assessment Stage:

• Shortlisting AND Interview

British Council Core Skills

• Using technology level 1: Operates as a basic user of information systems, digital and office technology. Able to use British Council systems and software, and the internet, to do the job and manage documents or processes.
• Planning and organising level 1: Is methodical. Able to plan own work over short timescales for routine or familiar tasks and processes. Has a good attention to detail. Is punctual and reliable.
• Communications in English level 1: Communicates clearly and effectively. Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing.

Assessment Stage:

• Shortlisting AND Interview

British Council Behaviours
Being accountable (Essential):

• Giving constructive feedback to others in a way they can understand and accept.

Working together (Essential):

• Works well with others, is approachable and flexible.