Entry Level Contact Centre IT Support Engineer at Invent Alliance Limited

Employment Nigeria 05-May-2018 LAGOS , Engineering

Invent Alliance Limited is recruiting to fill the position below:

POSITION : Contact Centre IT Support Engineer

Qualifications

B.Tech or B.Sc degree in Computer Science, Computer Engineering, IT or related fields
1-2 years of current IT support experience in a Call Centre
Previous on-site experience with direct end-user interaction
A high degree of technical aptitude and troubleshooting skills
Solid understanding of Microsoft technologies - Active Directory experience, including user/computer, user profile, and Group Policy Object management
A strong sense of customer service, attention to detail, and desire for organization
Ability to multitask and work in a team setting
Experience in a helpdesk or other service-oriented IT role is a large plus
Scripting/automation experience with Powershell, VBScript, PHP, or Bash, a huge plus

Other traits we look for:

Excellent interpersonal and team building skills – willingness to work as part of a large group
An easy-going attitude and strong sense of humor
A positive, people-oriented and energetic attitude
An analytical, creative, and innovative approach to solving problems
An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it
Lekki-Ajah residence is required

Responsibilities

Provide First level support to our Contact Centre employees for all IT-related concerns and technologies such as: Windows desktops and Windows Server, Exchange Server, Skype for Business, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, Cisco networking, Google G Suite, Cisco VPN, and our own proprietary software
Maintain, analyze, and troubleshoot hardware, software, and computer peripherals
Ensure Call Center personnel are able to utilize their hardware and software; Cisco phones both hardphones and softphones, Cisco Finesse, Calabrio Call Recording, and Headsets.
Utilize Microsoft SCCM to image PCs and deploy software
Support conference room equipment and prepare rooms for vendors.
Deploy, configure, and maintain loaner equipment.
Above average communication skills and the ability to effectively communicate via phone, email, instant message and in person.
Troubleshoot and support our Ethernet networks (LAN/WAN) and VPN connectivity
Help seek out and implement ways to make all system and process more efficient
Above support may be for employees on-prem and/or remote workers

How To Apply
Candidates should send their CV's and Applications to: admin@inventallianceco.com with "Job Title" as the e-mail subject.

Sorry the application deadline for this job has elapsed

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Entry Level Contact Centre IT Support Engineer at Invent Alliance Limited

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