Minimum of a Bachelor's Degree in Computer Science or related field. IT Certification such as ITIL, CCNA, CCNP, MCSA, MCSE will be an advantage.
Minimum of 2 years’ experience in as a Network Administrator, Systems Support or a similar role.
Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.
Experience with databases, networks (LAN, WAN) and patch management.
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.
Key Competencies and Attributes:
Excellent communication skills.
Resourcefulness and problem-solving aptitude.
Great at organising, prioritising and multitasking.
Responsibilities
General user support of all company devices and software.
Setup and maintenance of all PCs, laptops and mobile devices.
Provide training and guidance to users on how to operate new software and computer equipment.
Monitor performance and maintain systems according to requirements.
Troubleshoot and provide resolutions to issues and outages.
Build an internal knowledgebase with technical documentation, manuals and IT policies.
Support, configure, maintain and upgrade our networks and in-house servers.
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