Pro-Hub Global - We help organizations in the mobile financial services to maximize revenue via the exploit of new technology for secure electronic payments from mobile phones which also includes contact-less NFC transactions.
POSITION : Customer Service Executive/Officer
Qualification
- Required Qualifications: HND or Bachelor's Degree in any of the related field
- Experience: A minimum of 2 years post NYSC working experience.
Responsibilities
- Ensure that the needs of customers are being satisfied.
- Provide excellent customer service and to promote this idea throughout the organization
- Training staff to deliver a high standard of customer service;
- Leading or supervising a team of customer service staff;
- Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
- Issuing refunds or compensation to customers;
- Writing reports analyzing the customer service that the organization provides;
- Developing feedback or complaints procedures for customers to use;
- Developing customer service procedures, policies and standards for the organization
- Meeting with other managers to discuss possible improvements to customer service;
- Keeping accurate records of discussions or correspondence with customers;
- Analyzing statistics or other data to determine the level of customer service the organization is providing;
- Providing help and advice to customers using the organization’s products and services;
- Communicating courteously with customers by telephone, email, letter and face to face;
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Remuneration
- N170,000 - 210,000 per Month
- 40 hours a week role - Monday to Friday
- 4% pension scheme
- Plus range of allowance, incentives and bonuses
Application Closing Date
21st June, 2018.
Method of Application
Interested and qualified candidates should send their Resume to:hr@prohubglobal.com using the post applied for as the subject of the email
Sorry the application deadline for this job has elapsed
