Customer Service Officer at Pro-Hub Global

 Employment Nigeria 21-Jun-2018 LAGOS , Customer Service  

Pro-Hub Global - We help organizations in the mobile financial services to maximize revenue via the exploit of new technology for secure electronic payments from mobile phones which also includes contact-less NFC transactions.

POSITION : Customer Service Executive/Officer

Qualification

  • Required Qualifications: HND or Bachelor's Degree in any of the related field
  • Experience: A minimum of 2 years post NYSC working experience.

Responsibilities

  • Ensure that the needs of customers are being satisfied.
  • Provide excellent customer service and to promote this idea throughout the organization
  • Training staff to deliver a high standard of customer service;
  • Leading or supervising a team of customer service staff;
  • Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
  • Issuing refunds or compensation to customers;
  • Writing reports analyzing the customer service that the organization provides;
  • Developing feedback or complaints procedures for customers to use;
  • Developing customer service procedures, policies and standards for the organization
  • Meeting with other managers to discuss possible improvements to customer service;
  • Keeping accurate records of discussions or correspondence with customers;
  • Analyzing statistics or other data to determine the level of customer service the organization is providing;
  • Providing help and advice to customers using the organization’s products and services;
  • Communicating courteously with customers by telephone, email, letter and face to face;
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Remuneration

  • N170,000 - 210,000 per Month
  • 40 hours a week role - Monday to Friday
  • 4% pension scheme
  • Plus range of allowance, incentives and bonuses

Application Closing Date
21st June, 2018.

Method of Application
Interested and qualified candidates should send their Resume to:hr@prohubglobal.com using the post applied for as the subject of the email



Sorry the application deadline for this job has elapsed



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