Translators without Borders is a unique non-profit organization that helps humanitarian organizations communicate more effectively with vulnerable populations in the right languages. TWB created the first translation and language program specifically for crisis response and is now deploying that program in northeast Nigeria.

We are recruiting to fill the position below:

 Job Title: Marghi Community Team Leader

Location: Maiduguri, Borno
Contract length: Initially 3 months, with the possibility of extension/ national position
Hours: 50%
Travel: Some travel in north-east Nigeria and between Maiduguri and field sites
Reporting to: The Crisis Response Translations Project Manager

The Role

• The Marghi Community Team Leader will lead on recruiting, capacity building, and managing a community of translators in Marghi, from among qualified translators and suitably skilled bilinguals in Nigeria and the wider region.
• The role will identify capacity building needs and coordinate training and support measures to respond to them.
• The post-holder will be responsible for delivering high-quality Marghi language translation, terminology development, and training services to humanitarian organizations in north-east Nigeria and will provide research, administrative and logistical support to other TWB activities as needed.

Responsibilities
Recruitment and management of the Marghi language team:

• Research and report on the existing capacity of professional language service providers (LSPs) for Marghi in north-eastern Nigeria, identifying their training and support needs
• Recruit a team of qualified translators and suitably skilled bilinguals for training and recruitment into a TWB community of translators (posting vacancies, shortlisting, interviewing, reaching out to universities, LSPs, community groups)
• Test Marghi applicant translators to ensure high-quality applicants are selected
• Train and coach new Marghi translators to improve their skills and ensure they know how to use TWB translation platforms and glossaries
• Manage and support the Marghi language the pool of translators to encourage exchanges of experience, sharing of learning, mutual support and a sense of belonging to a TWB team
• Manage the volunteer and translator incentive program in collaboration with the Crisis Response Translations Project Manager.

Management of translation and language services:

• Liaise between partner organizations, Marghi translators and TWB’s wider translation team to take full responsibility for delivering high-quality translations on time
• Lead for Marghi in the provision of multilingual terminology support to humanitarian partner organizations, including terminology harvesting, collaborative development of sectoral terminology in relevant languages, and support to field testing
• Working with the CD, coordinate training activities, including liaising with partner organizations on needs, timings and venue; identifying suitable trainers with the right skills and languages; collecting evaluation forms; and maintaining a register of trained Marghi translators and interpreters
• Support TWB in the implementation of field activities, including comprehension studies, needs assessments and wider research on language
• Working with the Crisis Translation Manager, make sure that alternative workflows are in place and available to members of the Marghi translator pool who cannot access and/or use TWB’s web-based translation platform
• Research, contribute to and/or write language factsheets guides, dos and don’ts, etc.
• Participate in research and monitoring, evaluation and learning activities
• Test interpreters to assess language competency levels
• Identify needs for new translation technology tools and assist with the development and roll-out of new tools as they emerge (including online testing modules and audio translation)
• Support a peer network of interpreters and translators in north-east Nigeria

Other Activities:

• Provide administrative and logistical support to TWB’s activities in Nigeria as needed
• Support TWB in scaling up operations in Nigeria, particularly with recruiting other language team leaders
• Attend occasional meetings of humanitarian organizations to relay TWB messaging and report on discussions or decisions, as directed by the Humanitarian Program Manager/Country Director
• Produce regular reports
• Any other duty as required.

Qualifications

• Professional translation or interpreting qualifications and experience
• Excellent quality written and spoken Marghi
• Good level of written and spoken English
• Resourcefulness and ability to innovate to find creative solutions
• Integrity and professional verbal and written presentation
• Team player; experience managing volunteers a plus
• Previous experience with non-profit organizations, particularly in development and/or humanitarian action, a plus
• Training experience a plus
• Familiar with office management (financial, logistics) routine is a plus
• Experience of Computer Assisted Translation tools
• Track record of working with and managing volunteers and small teams.

Requirements

• 3+ years’ experience in translation or interpretation into Marghi, ideally from English
• Experience in team work management/facilitation
• Mother tongue Marghi speaker with superb Marghi writing skills
• Willingness to travel to insecure locations for work

Core Values
Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Border’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.
• Integrity: Translators without Borders believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.
• Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

Job Title: Administrative and Logistics Officer
Location: Maiduguri, Borno
Contract length: initially 6 months, with the possibility of extension/ national position
Hours: Full-time
Travel: some travel in northeast Nigeria
Reporting lines: The post holder will report to the Country Director.

Background
TWB conducted an initial assessment of language support needs in the humanitarian response in northeast Nigeria in July 2017. This found very significant levels of need: in a context where people affected by the conflict and food crisis speak dozens of first languages, humanitarian communication is overwhelmingly in English and Hausa. Organizations lack basic information about the languages spoken and understood by affected people, and struggle to hire either language professionals or national staff and volunteers with the right language skills. So far, TWB has developed a protection glossary app, conducted comprehension testing with IDPs, worked with partners on collecting and mapping language data, and carried out training on the basics of interpreting.

The next step is to prepare the groundwork for setting up a full program of activities in support of affected people and the humanitarian community working with them. This entails developing a community of volunteer translators for relevant languages of northeast Nigeria, identifying skills development needs and carrying out initial training, and leading and coordinating translation and terminology development activities in support of and in liaison with humanitarian organizations.

The Role

• The Administration Officer will be responsible for providing general management support to the TWB
• Nigeria program. This includes, but is not limited to administrative, Human Resources, logistics and procurement support.

Responsibilities
General Administration:

• Set up the country’s paper filing system and ensure its effective implementation
• Provide general administrative support as required including preparing written documentation, filing, note taking, arranging meetings etc.
• Purchase, manage and control the storage and issue of office supplies, stocks, and other office materials
• Organize equipment as and when required, coordinate any necessary maintenance as tasked
• Arrange training bookings, manage attendance records, distribute pre and post training information and other services associated to training support
• Carry out administrative tasks associated with monitoring and evaluation
• Support the office IT functions, providing basic IT support to colleagues

Human Resources:

• Ensure all paperwork related to personnel records and systems are properly filed and kept up to date
• Support the HR Manager with recruitment administration such as posting advertisements, logging applications, coordinating interview arrangements and assisting with the new starter processes
• Assist the HR Manager to ensure that TWB in Nigeria is well informed and works within legal requirements
• Accurately collate any other information as required to assist with payroll preparation

Logistics and Procurement:

• Assist with the setup of an efficient logistics and procurement filing system, including asset management
• Support the team with procurement by completing administrative duties as directed including identifying suppliers, collecting quotations, preparing Purchase Request Forms and Local Purchase Orders, collecting goods, dispatching goods and organizing transportation where required
• Obtain quotes from local suppliers in an efficient and timely manner, and ensure that logistics procedures are followed at all times, adhering to TWB and donor procurement policies
• Maintain logistics records and file paperwork including asset register, purchase orders, waybills, asset register, receipts etc.
• Assist in managing travel and visas as required such as booking flights, amending flight reservations, booking hotels, arranging local permits, coordinating transport arrangements etc

Financial administration:

• Support the Finance Officer by ensuring that receipts and other financial supporting documents are organised and kept properly
• Support the Country Director and the wider Country Management Team in tracking expenses
• In all the categories above, the post holder is expected to carry out any other duty as required

Requirements

• Previous experience in an administration role, ideally in a support services role for another INGO
• Previous experience of procurement including identifying suppliers, etc.
• Previous experience completing logistics paperwork and record keeping
• Excellent administrative skills including ability to use MS Word and Excel, e-mail and other computer packages
• Ability to speak either Hausa or Kanuri is essential
• Strong written and spoken English is essential

Essential Aptitude:

• Ability to demonstrate initiative, be proactive and offer a solution-oriented approach
• Determined and committed to high quality standards
• Ability to establish effective working relationships at all levels internally and externally
• Excellent communication and interpersonal skills
• Ability to prioritise work, meet deadlines and work calmly under pressure
• Self-motivated, flexible and enthusiastic approach to work
• Interest in and commitment to TWB’s humanitarian mandate

Core Values:

• Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Borders’ mission and organizational spirit embody the core values established in its strategic framework:
• Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.
• Integrity: Translators without Borders believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.
• Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

Job Title: Finance Officer
Location: Maiduguri, Borno
Contract length: initially 6 months, with the possibility of extension/National position
Hours: Full-time
Travel: some travel in northeast Nigeria
Report to: The Country Director with matrix management to Head of Finance.

Background
TWB conducted an initial assessment of language support needs in the humanitarian response in northeast Nigeria in July 2017. This found very significant levels of need: in a context where people affected by the conflict and food crisis speak dozens of first languages, humanitarian communication is overwhelmingly in English and Hausa. Organizations lack basic information about the languages spoken and understood by affected people, and struggle to hire either language professionals or national staff and volunteers with the right language skills. So far, TWB has developed a protection glossary app, conducted comprehension testing with IDPs, worked with partners on collecting and mapping language data, and carried out training on the basics of interpreting.

The next step is to prepare the groundwork for setting up a full program of activities in support of affected people and the humanitarian community working with them. This entails developing a community of volunteer translators for relevant languages of northeast Nigeria, identifying skills development needs and carrying out initial training, and leading and coordinating translation and terminology development activities in support of and in liaison with humanitarian organizations.

The Role

• The Finance Officer is responsible for providing financial support to the program to ensure the effective financial management of all funds.

Responsibilities

• Assist in the creation, implementation and monitoring of annual budgets including the provision of rolling forecasts
• At local level oversee all Financial Accounting matters, including maintenance of the general ledger, balance sheet, receipts, payments and payroll requirements
• Manage the short-term cash flow requirements of the program, liaising with the Head of Finance & Admin to facilitate cash transfers, top up requests etc.
• Monitor and report on the effects of exchange rate fluctuations between local and contract currencies
• Oversee the financial management of partner contracts, ensuring the partner complies with the obligations of the ‘Head Contract’
• Support the global finance manager in the production of the monthly finance information (including but not limited to Budget versus Actual spending reports and forecasts, Reconciliation reports including Balance Sheet, Petty Cash, together with appropriate financial/contract variance and risk reporting
• Ensure that the programme delivers and accounts for all activities in accordance with National, Regional and Local taxation requirements
• Assist the Country Director in ensuring that the Country is compliant with all statutory legislation, particularly with regard to company registration
• Ensure a high level of financial control is in place across all activities (in all Nigeria locations), including the development and maintenance of financial policies and procedures (tailored to the local context) to ensure compliance with Statutory, Donor and TWB requirements
• Ensure transparent accounting and systems are developed and implemented in accordance with contract and HQ requirements
• Facilitate and provide support to all donor and internal audits in co-ordination with the Country Director & Director of Finance
• Any other duties in support of a smooth and efficient programme office.

Qualifications

• Bachelor’s Degree in Accounting

Essential Experience:

• At least 2 years professional work experience in finance, ideally in an NGO or other international agency
• Experience of financial reporting to a range of external donors / multi-donor grants
• Experience of reporting and monitoring to tight deadlines

Essential Skills and Knowledge:

• Effective financial management skills
• Knowledge of finance systems and procedures
• Knowledge and understanding of a range of institutional donor requirements
• Excellent organisational skills
• Good literacy, numeracy and IT skills including Excel. Quickbooks experience a plus
• Good working English. Kanuri or Hausa language a plus

Essential Aptitude:

• Ability to demonstrate initiative, be proactive and offer a solution-oriented approach
• Determined and committed to high quality standards with attention to detail
• Ability to establish effective working relationships at all levels internally and externally
• Excellent communication and interpersonal skills
• Ability to prioritise work, meet deadlines and work calmly under pressure
• Self-motivated, flexible and enthusiastic approach to work
• Disciplined and with strong sense of accountability
• Interest in and commitment to TWB’s humanitarian mandate

Core Values:

• Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Borders’ mission and organizational spirit embody the core values established in its strategic framework:
• Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.
• Integrity: Translators without Borders believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.
• Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

Job Title: Fulfulde Community Team Leader
Location: Maiduguri, Borno
Contract length: initially 3 months, with the possibility of extension/ national position
Hours: 50%
Travel: Some travel in north-east Nigeria and between Maiduguri and field sites

The role

• The Fulfulde Community Team Leader will lead on recruiting, capacity building, and managing a community of translators in Fulfulde, from among qualified translators and suitably skilled bilinguals in Nigeria and the wider region.
• The role will identify capacity building needs and coordinate training and support measures to respond to them.
• The post-holder will be responsible for delivering high-quality Fulfulde language translation, terminology development, and training services to humanitarian organizations in north-east Nigeria and will provide research, administrative and logistical support to other TWB activities as needed.

Responsibilities
Recruitment and management of the Fulfulde language team:

• Research and report on the existing capacity of professional language service providers (LSPs) for Fulfulde in north-eastern Nigeria, identifying their training and support needs
• Recruit a team of qualified translators and suitably skilled bilinguals for training and recruitment into a TWB community of translators (posting vacancies, shortlisting, interviewing, reaching out to universities, LSPs, community groups)
• Test Fulfulde applicant translators to ensure high-quality applicants are selected
• Train and coach new Fulfulde translators to improve their skills and ensure they know how to use TWB translation platforms and glossaries
• Manage and support the Fulfulde language the pool of translators to encourage exchanges of experience, sharing of learning, mutual support and a sense of belonging to a TWB team
• Manage the volunteer and translator incentive program in collaboration with the Crisis Response Translations Project Manager

Management of translation and language services:

• Liaise between partner organizations, Fulfulde translators and TWB’s wider translation team to take full responsibility for delivering high-quality translations on time
• Lead for Fulfulde in the provision of multilingual terminology support to humanitarian partner organizations, including terminology harvesting, collaborative development of sectoral terminology in relevant languages, and support to field testing
• Working with the CD, coordinate training activities, including liaising with partner organizations on needs, timings and venue; identifying suitable trainers with the right skills and languages; collecting evaluation forms; and maintaining a register of trained Fulfulde translators and interpreters
• Support TWB in the implementation of field activities, including comprehension studies, needs assessments and wider research on language
• Working with the Crisis Translation Manager, make sure that alternative workflows are in place and available to members of the Fulfulde translator pool who cannot access and/or use TWB’s web-based translation platform
• Research, contribute to and/or write language factsheets guides, dos and don’ts, etc.
• Participate in research and monitoring, evaluation and learning activities
• Test interpreters to assess language competency levels
• Identify needs for new translation technology tools and assist with the development and roll-out of new tools as they emerge (including online testing modules and audio translation)
• Support a peer network of interpreters and translators in north-east Nigeria

Other activities:

• Provide administrative and logistical support to TWB’s activities in Nigeria as needed
• Support TWB in scaling up operations in Nigeria, particularly with recruiting other language team leaders
• Attend occasional meetings of humanitarian organizations to relay TWB messaging and report on discussions or decisions, as directed by the Humanitarian Program Manager/Country Director
• Produce regular reports
• Any other duty as required

Reporting lines: The post holder will be reporting to the Crisis Response Translations Project Manager

Qualifications

• Professional translation or interpreting qualifications and experience
• Excellent quality written and spoken Fulfulde
• Fluent written and spoken English
• Resourcefulness and ability to innovate to find creative solutions
• Integrity and professional verbal and written presentation
• Team player; experience managing volunteers a plus
• Previous experience with non-profit organizations, particularly in development and/or humanitarian action, a plus
• Training experience a plus
• Familiar with office management (financial, logistics) routine is a plus experience of Computer Assisted Translation tools
• Track record of working with and managing volunteers and small teams

Requirements

• 3+ years’ experience in translation or interpretation into Fulfulde, ideally from English
• Experience in team work management/facilitation
• Mother tongue Fulfulde speaker with superb Fulfulde writing skills
• Willingness to travel to insecure locations for work

Core Values

• Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Borders’ mission and organizational spirit embody the core values established in its strategic framework:
• Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.
• Integrity: Translators without Borders believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.
• Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.