Customer Service Representative at Koro Media - Nationwide

Employment Nigeria 20-Jul-2018 NIGERIA , Customer Service

Koro Media, a full service digital marketing agency, our team develops effective content strategies for forward thinking companies. We have a proven track record in increasing search engine rankings.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Nationwide

Job Description

Applicants that meet our requirements would be required to take assessments online. Non-successful candidates would be given the opportunity to attend a one-week training program that would be organized by our workers (free of charge), after which they would be reassessed and reconsidered for the remaining slots (if available).
Final selected candidates would be required to work from home. They would be placed on a monthly data subscription plan and an enticing salary scheme (#50,000 and above; depending on the certificates possessed).
Strong considerations would be given to corpers and fresh university/polytechnic graduates. However, high school graduates and university/polytechnic undergraduates are welcome to apply.

Job Brief

We are looking for customer-oriented service representatives.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Remuneration
NGN50,000 and above; depending on the certificates possessed

Sorry the application deadline for this job has elapsed

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Customer Service Representative at Koro Media - Nationwide

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