IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East.  Founded in 2001, IHS provides services across the full tower value chain - colocation on owned towers, deployment and managed services. Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the positions below:

 

Job Title: Business Analyst
Location: Lagos
Reports To: Head, Quality Assurance
Summary

• Ensure the identification of business intelligence, reporting and data analysis needs; providing accurate, congruent, reliable data and ensuring the information is easily available to internal/external users for direct consumption or integration with other systems.

Responsibilities
Operations:

• Work with internal and external customers to understand and analyze requirements and develop business intelligence (BI) solutions using underlying technologies;
• Lead and provide technical expertise in the design, development, testing, documentation, and maintenance of reporting and analytic solutions;
• Support technical development of complex BI reports, applications, and other tools;
• Perform highly complex data queries and mapping;
• Develop process to streamline and monitor and ensure a high level of availability for all critical reports;
• Assist in updates and upgrades of BI software and determine functionality that should be implemented to improve technical/user experience;
• Assist project sponsors in the interpretation and use of results; ensure that data is understood by users;
• Prepare supporting documentation, reports, and presentation materials.
• Research continuously on more effective ways to improve efficient use of tool and adherence to processes.

General Duties

• Promote communication between colleagues for the benefit of information flow and to curb any problems that arise.
• Write and submit reports to the Head of Quality Assurance in all matters relating to business analysis.
• Manage relationships with partners/vendors.
• Performs other appropriate duties as requested by Head of Quality Assurance.

Competencies:

• Data Management
• Requirements Gathering
• Solutions Validation
• Computer and Information Management
• Process Excellence
• Business Case Development
• Business Planning and Intelligence
• Financial Modelling

Education & Experience

• 1st Degree in Computer Science or related discipline
• Certified Business Analysis Professional (CBAP) certification would be advantageous
• Upwards of 7 years' experience in a related field or role.

Job Title: Senior Tools Administrator
Location: Lagos
Reports To: Head, Quality Assurance
Summary

• To ensure that all Network Surveillance Tools and Systems in the Network Operations Center function optimally on a 24 x 7 basis, manage a team of two administrators located in Abuja and Lagos NOC and to provide a seamless use experience to all end users of such tools & systems.

Responsibilities

• Drawing up a schedule for daily, weekly & monthly housekeeping tasks (user management, file system management, database management, template management, script management etc.), ensuring that the schedule is followed through and reporting the same to senior management.
• Ensuring that all system backups are taken as per schedule and any upgrades that are required do not hamper normal usage of the tools by end-users.
• Ensuring all changes to tools & systems follow IHS Change Policy & Procedures and are document properly.
• Ensuring that connectivity checks for all the NOC tools are performed on time and as per pre-agreed schedule, recording the same in maintenance database and providing reports to management on demand.
• Keeping an open channel for communication with all end-users for reporting of degraded services as and when they occur and provide prompt support for resolution of faults on the tools.
• Keep track of all escalated / identified issues by means of constant engagement with regional tool admins, take ownership of all such issues and seeing these through to resolution.
• Ensuring that all escalated issues are properly updated into a central knowledge base system with correct RCA and descriptive resolutions procedure.
• Prepare simple, easy to understand notes / articles for end-users for efficient usage of all tools and systems, file these properly into the knowledge base system and ensuring that these are readily available for use.
• Ensuring service continuity at all times and all levels by following established change management processes.
• Preparing high level reports on tools performance, issues reported or identified, progress update on resolution of issues etc. and sharing the same with senior management as per requirement or pre-defined schedules.
• Maintain good working relationship with the tools vendors & contractors, measure their performance, coordinate their activities and provide reporting to the management on the same.
• Provide leadership on innovation to his team in the areas of automation of NOC reporting tools, extraction and analysis of data etc, encourage out-of-the-box thinking and testing simple automated solution to reduce repetitive manual work

Education & Experience
Education:

• B.Sc. in Electrical Electronics /Computer Science/Engineering or a related field.

Experience:

• 4 years Hands On experience in Technical Support or similar role
• 2 Years in Supervisory within NOC/ISP or IT environment.

Training:

• SLA Management
• Basic knowledge of IP Infrastructure, Oracle and Networking in an Operations and Maintenance Center, Network Management Center and Network Operations Center
• Scripting on various Monitoring Applications
• OSS, iManager, Netnumen, ACC, Telemetry, SUN Systems connectivity, interfaces and Protocol
• Data Management and Reporting
• Business Object Application
• ITIL Manager
• Written and Spoken Communication Skills

Job Title: Senior Manager-Field Control & Network Services
Location: Lagos, Nigeria
Reports To: Director, Business Decision Support
Job Summary

• The Field Engineer will carry out maintenance of sites and all passive equipment on sites as per plan and procedures.

Responsibilities

• Provide leadership and direction to Senior Technical Audit Experts (STAEs) and Technical Audit Experts (TAEs) with regards to routine and non-routine schedules, report evaluation/ analysis, policies, processes, and work procedures.
• Provide second line expert support and interventions  to Network operations field teams to drive down repetitive failures
• Ensure execution of technical audits on operational sites to identify, report, and resolve active and passive faults.
• Drive network performance improvement in collaboration with Network Operations, key customers, and customers’ active infrastructure vendors.
• Develop roadmap and long-term plan for the team – site audit, territorial uplift, and network performance.
• Manage report evaluations and analyses on all audited/ retrofitted sites within the IHS portfolio.
• Trigger schedules for diesel allocation review across affected sites to eliminate waste.
• Promote and role-model compliance with IHS policies and procedures within the STAE & TAE workforce.
• Ensure optimal performance of all human and material resources to reinforce customer trust and revenue assurance.
• Manage customers’ engagement partners to build and sustain active collaboration and service excellence.
• Ensures continuous improvement of processes and procedures to foster efficiency and optimal service delivery to customers.
• Develop and sustain a knowledge transfer program within the team.
• Lead continuous search for improved alternatives to boost service delivery and efficiency to customers, including proper load dimensioning/ authentication per customer.
• Design and execute special projects for performance improvement initiatives.
• Ensure prompt project deliverables within the Project team workforce for service improvement initiatives and interventions.

Team Development & Leadership:

• Ensure proficient resource planning and optimization within the unit.
• Identify training needs of STAEs and TAEs to foster effectiveness and efficiency.
• Evaluate and appraise performance of STAEs and TAEs
• Manage all issues related to second-level site performance.
• Develop and guide implementation of the unit’s strategies.
• Active collaboration and partnership with customers assigned technical teams

General Duties:

• Promote communication between colleagues for the benefit of information flow and to curb any problems that arise.
• Prepare and submit reports as required to line Director.
• Establish and maintain effective and collaborative work relationships with all Heads of Department (HODs) within IHS portfolio.
• Provide inputs for budgeting and control.
• Manage issues that may interfere with completion of projects and tasks allocated to the team, including but not limited to: communal unrest, security and movement restrictions, crime-vandalism & theft, regulatory concerns, strike actions, and fraud.
• Perform other duties as assigned by line Director.

Education and Experience

• Bachelor's degree/ HND in Electrical & Electronics Engineering, Computer Science, Mechanical Engineering, or any related discipline.
• Masters in Telecommunications or professional certification in Project Management, e.g. PMP or Prince2, will be an asset.
• Minimum of 10-12 years’ experience in the telecoms industry with demonstrable network operations and technical audit experience.
• 6-8 years’ management experience in a towerco or telco environment with strong demonstrable technical skills in active and passive network elements in Network Operations.
• 5 years’ in Network Quality Assurance in a telco environment.
• 8 years’ experience in vendor management

Competencies
Technical:

• Network KPIs measurement and analysis
• Technical site auditing
• Quality Assurance/ Quality Control
• Report Evaluation & Analysis
• Advanced Active Systems expertise – Radio, Tx
• Passive Infrastructure Expertise  – Power Systems & Equipment ( including measurement and dimensioning), Cooling, AC & DC environs
• Knowledge of regulatory requirements for operational management
• Operational health & safety management
• Project management
• Strong presentation & reporting skills
• Strong analytical & problem-solving skills
• Strategic thinking

Behavioural:

• Effective people management & team leadership
• Personal qualities of integrity, credibility and commitment to the mission of HIS
• Flexible and able to multi-task

How to Apply
Interested and qualified candidates should send their CV's and Cover Letter to: talent@ihstowers.com indicating in the subject bar the name of the role