Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Title: HR Associate

Location: Lagos

Job Type: Full Time

Department: HR

Responsibilities

• As HR Associate, you will be responsible for performing HR-related duties on a professional level and work closely with department managers.
• This position carries out responsibilities in the following functional areas: HR Database management, recruitment and onboarding, payroll and benefits administration, employee relations, policy implementation and HR reporting.

In particular you will: 

• Supporting the HR department on various HR projects such as Recruitment, Compensation & Benefits and Employees Relations.
• Provision of regular and relevant HR reports, including headcount, organizational/ manager climate survey and others survey as required.
• New employees on boarding matters such as probation system, confirmation probation presentation.
• Support departmental team building, TGIF activities and others event as organized.
• Training and development matters such as employee’s personal development, company’s material learning and sharing, internal/external training coordination and etc.
• Ability to maintain HR credential matters and end-to end HR daily operations as assigned.

Required Skills & Qualifications

• Bachelor's Degree in Human Resources, Business Administration or equivalent from a recognised and accredited University
• Membership of CIPM is an added advantage
• 3 - 5 years’ experience in working as HR Generalist

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Job Title: Senior Java Developer - JumiaPay

Location: Lagos

Job Type: Full Time

Responsibilities

• Be part of an agile team that develops smart logistics solutions on a service oriented architecture using state-of-the-art technologies

In particular you will:

• Work closely with a multidisciplinary team (Backend developers, DevOps, QA engineers, Product Owners) oriented to continuous delivery
• Work across the entire product life cycle: concept, design, development, deployment, testing, release, support
• Write module, well-organized code.
• Construct and verify (unit test) software components to meet design specifications
• Take ownership for your code to be qualitatively high and you will support your colleagues in code reviews.
• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Rapidly fix bugs and solve problems

Professional Skills & Qualifications

• Minimum 3 years experience in web development with Object Oriented Programming
• At least 3 years of experience in Java/J2EE development with Spring framework, especially with modules such as Web, JMS, Transactions with Core Container;
• Strong experience with Maven;
• Strong experience with ORM (Hibernate) and SQL (MySQL, PostgreSQL);
• Experienced in web server-side and client-side technologies
• A strong sense for code quality, following/defining coding guidelines and experience with Unit-Testing and SonarQube;
• Clear understanding of the Internet Protocol Suite
• Experienced in Version Control technologies (GIT, SVN)
• Aware of Performance and Security topics on web development

Required Skills:

• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Creating database schemas that represent and support business processes
• Excellent communication skills and being able to work independently or in a full team

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Job Title: Project Manager, Customer Experience
 

Job Type: Full Time

Department: Customer Experience

Responsibilities

• This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.

In particular you will:

• Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
• Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
• Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
• Monitor other key customer-based projects progress and ensuring timely delivery of results.
• Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
• Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
• Regularly gather data from NPS surveys and report trends to manager along with insights and observations

Required Skills & Qualifications

• Bachelor's degree in Technology, Engineering or Analytic or related field.
• 5+ years in service, operation, project management or process improvement
• Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
• Ability to coordinate activities within cross-divisional and cross-functional teams
• Track record of on-time, on scope, high quality implementations
• Comfortable in a fast-paced, demanding and analytical start-up environment
• Professional experience in MS office tools (e.g. Excel, Word and PowerPoint).
• SQL skills desired.
• Advanced skills with Excel desired.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures