Information Systems Officer at Hilton Worldwide

Employment Nigeria 31-Aug-2018 ABUJA , IT and Telecoms

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

We are recruiting to fill the position below:

Job Title: Information Systems Officer

Location: Abuja
Employment Type: Full-time

Job Summary

An Information Systems Officer will support the Information Systems Manager for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.

What will I be doing?
As Information Systems Officer you are responsible for providing guests and users with a high degree of satisfaction and technical expertise via a deliberate skills training, retraining, IT Audits and enforcement of SOPs with respect to all applications. Strong service and effective communication skills are required along with a thorough understanding of desktop software and architecture, Audio Visual equipment, Telephony, and an understanding of networking to ensure optimal benefits of all applications:

Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
Maintains a tracking system of all software challenges, routine systems upgrades and service requests for all technology applications (software).
Responsible for performing Technology Services asset management and inventory of software, versions and release levels
Assists Information Systems Manager in his/her duties as in compliance with Hilton Hotels Corporation Standards
Co-ordinate and Performs all installations, set-ups of Audio Visual, Communications, Networking, and IT solutions in Meeting Rooms, Guest Rooms and hotel work areas
Provides end-user (external guest and internal guest) support / training for hardware and software issues
Listens to and resolves all team members and guest concerns regarding softwares/solutions to the satisfaction of the parties involved
Build a strong working relations with all hotel departments.
Understand fully legal requirements on IT governance and security.

What are we looking for?
Information Systems Officer serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous IT management experience, preferably in the hotel, leisure, and/or service sector
Experience of all Microsoft systems
Experience of hotel applications, such as Fidelio and Micros, preferred
Excellent organizational and interpersonal skills
Current technical skills and knowledge of technology
General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
Ability to plan ahead and develop contingency plans, where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

Ability to work in a team
Excellent attention to detail
Positive Attitude
IT proficient
Willingness to develop team members and self

Sorry the application deadline for this job has elapsed

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Information Systems Officer at Hilton Worldwide

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