The Curve Group, is recruiting suitably qualified candidates to fill the position below:
Job Title: Service Delivery Manager
Location: Lagos
Job Description
- Manage service activation ensuring a completion within the contractual timeline ensuring the best possible customer experience throughout
- Managed approved customer trials & demonstrations ensuring success criteria achieved
- Co-ordinate & report on against a onsolidated plan for all sales to activation deliveries within the region
- Take ownership and responsibility for delivering improvements on behalf of our customers;
- Measure the impact of the changes that you are making to make sure that our customers realise the benefit of the service improvements;
- Work with various functional groups including Marketing, Operations, Sales, Customer Support, Presales/Product
- Implement strategies for improvements to service delivery and profitability
- Coordinate training activities with support, marketing and sales teams and make sure the new customer has all processes and tools available they need to use the services
- Ensure all customer deliveries are achieved within the agreed scope, time, cost and quality
- Act as escalation point on all service-enablement projects
- Closely coordinate with internal teams on billing, ordering during the activation phase;
- Ensure all service issues during the activation phase are promptly escalated and responded to, keep the customer informed at all times
- Deliver Monthly reporting and KPIs
- Coordinate all resources to deliver compliant products and services
- Management and co-ordination of local subcontractors from contract to delivery.
- Manage quality in compliance with contractual SLAs and requirements
- Support presales opportunities such as exhibitions and conferences
- Support ISO compliance (9001 and 27001)
How to Apply
Interested and qualified candidates should:
Click here to apply
Sorry the application deadline for this job has elapsed
