Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services.

We are recruiting to fill the position below:

Job Title: Data Insight Analyst, SQL & Excel
Location: Lagos
Job Type: Full Time
Job Description

• This role is will manage all facets of customer experience data – from web analytics to voice of customer data. The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program

Responsibilities
In particular, you will:

• Develop actionable insights from multiple data sources
• Quantify the impact of programs and campaigns through reporting and analysis
• Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
• Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
• Lead the development and execution of a periodic reporting framework in collaboration with other team members
• Conduct relevant customer behavior analysis, competitive analysis and industry research
• Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
• Create holistic dashboards by pulling data from different data sources
• Provide expertise and guidance to business on:
  • Segmentation
  • Campaign analysis, analysis of performance, benchmarking
  • Propensity-to-buy and response modelling
  • Attribution models and reporting
• Understand relevant technology applications

Required Skills & Qualifications

• Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.
• 5+ years of statistical analysis or data analysis experience.
• Data Modeling, Excel (H&Vlookups, Pivot Tables & Macros)
• Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
• High level understanding of data management, e.g. MS SQL, or other tools
• Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Controlled Fleet
Location: Lagos
Job Type: Full time
Job Description

• As Manager, Controlled Fleet, you will have the responsibility to lead and direct the functional outbound departments within the fulfillment center to achieve key goals & objectives within a high volume, high SKU base direct to consumer, multi-distribution fulfillment center
• This position is responsible for constantly ensuring the highest level of customer satisfaction, employee relations, financial cost controls, safety & security and continuous improvement of throughput and efficiencies throughout the outbound and delivery process.

In particular you will:

• Accelerate and increase reliability of fulfilment time of directly controlled delivery fleet
• Manage carrier delivery performance and service improvements in accordance with department KPIs/initiatives. This includes on-time delivery, condition of shipment, and damage claims reduction.
• Maintain direct and daily communications with Carriers, including the tracking of Jumia Shipments and provide daily report to the Head of Ops of any outstanding shipments and ETAs.
• Manage and control all outbound freight expenses in accordance with department KPIs/objectives. This includes determining most cost-efficient carriers and modes of transportation to deliver goods while meeting expected service levels.
• Partner with Direct to Consumer and hub managers on establishing optimized outbound routing for ecommerce orders (including returns) and work with carriers on peak season forecasts/programs.
• Manage strategic relationships with multiple external partners (3PL warehouse & last-mile delivery providers) and instil principles of metrics driven operational excellence
• Track deliveries and ensures service levels at Last Mile Hub
• Assess potential of new/innovative hub model (especially in Lagos)
• Maintain metrics and analyze data to assess performance and implement improvements and cost-saving opportunities.
• Manage, motivate, train, develop and appraise delivery team in order to meet total customer service and delivery objective

Professional Skills & Qualifications

• Bachelor's or better Degree in Logistics /Supply Chain Management or related field.
• Minimum of 6 or more years of distribution, transportation management and/or supply chain experience with a career path showing increasing responsibility in outbound logistics.
• 3 years of progressive experience in fulfillment and logistics.
• Experienced working with 3rd party fulfilment for B2C and B2B orders required.
• Knowledge of tracking, tracing shipment reconsignment/return and storage/redelivery.
• Knowledge of outbound logistics and carrier operations.
• Well-developed analytical skills with reference to merchandise, vendors and freight; identification and development of transportation trends; transportation systems operations; and expense control efforts.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Java Developer - JumiaPay
Location: Lagos
Job Type: Full Time
Responsibilities

• Be part of an agile team that develops smart logistics solutions on a service oriented architecture using state-of-the-art technologies

In particular you will:

• Work closely with a multidisciplinary team (Backend developers, DevOps, QA engineers, Product Owners) oriented to continuous delivery
• Work across the entire product life cycle: concept, design, development, deployment, testing, release, support
• Write module, well-organized code.
• Construct and verify (unit test) software components to meet design specifications
• Take ownership for your code to be qualitatively high and you will support your colleagues in code reviews.
• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Rapidly fix bugs and solve problems

Professional Skills & Qualifications

• Minimum 3 years experience in web development with Object Oriented Programming
• At least 3 years of experience in Java/J2EE development with Spring framework, especially with modules such as Web, JMS, Transactions with Core Container;
• Strong experience with Maven;
• Strong experience with ORM (Hibernate) and SQL (MySQL, PostgreSQL);
• Experienced in web server-side and client-side technologies
• A strong sense for code quality, following/defining coding guidelines and experience with Unit-Testing and SonarQube;
• Clear understanding of the Internet Protocol Suite
• Experienced in Version Control technologies (GIT, SVN)
• Aware of Performance and Security topics on web development

Required Skills:

• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Creating database schemas that represent and support business processes
• Excellent communication skills and being able to work independently or in a full team

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Experience Project Manager 
Location: Lagos
Job Type: Full Time
Job Description

• This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.

In particular you will:

• Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
• Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
• Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
• Monitor other key customer-based projects progress and ensuring timely delivery of results.
• Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
• Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
• Regularly gather data from NPS surveys and report trends to manager along with insights and observation.

Required Skills & Qualifications

• Bachelor's Degree in Technology, Engineering or Analytic or related field
• 5+ years in service, operation, project management or process improvement
• Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
• Ability to coordinate activities within cross-divisional and cross-functional teams
• Track record of on-time, on scope, high quality implementations
• Proven experience of IT delivery management for significant change initiatives
• Advanced skills with Excel desired.

How to Apply
Interested and qualified candidates should:
Click here to apply online