GB foods is a leading FMCG group in West and Central Africa. We are into Trading and Manufacturing of branded food products for the African market.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Lagos (Nigeria) Department: Customer Service Contract: Permanent Working day: Full time
Role & Responsibilities We are looking for a Customer Service Manager for our business in Nigeria, reporting to the Business Unit Manager he/she will be responsible for:
Together with the demand Planner, lead the forecasting process trying to get the best forecast accuracy, in order to optimize the planning, supply and production processes.
Agree with Sales Management the customer service conditions, trying to optimize customer satisfaction and efficiency for the company.
Agrees with Logistic team the delivery conditions o customers, trying to meet the service level targets at the most efficiency cost.
Lead the Pricing Committee to agree the sales prices to customers with Sales and Finance management
Lead the Credit Committee, to decide the payment and credit conditions with customers
With the Logistics team, being responsible for the orders and deliveries to customers
With the Sales team, being responsible for customers cash collection
With the Operations team, being responsible for the product availability
Responsibility for achieving the committed sales in front of General Management
Responsibility for achieving the target in Account Receivables in front of Finance Management
Being the Credit Manager for the Nigeria Business Unit
Supervising the order to cash process execution
Requirements
Bachelor's degree in Economy, Business Administration or Engineering
At least 5 years of experience in Customer Service area
People Management skills
Sorry the application deadline for this job has elapsed
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