Rossland Group since the year 2000 provides market research and management consulting services to clients in the private and public sectors within and outside Nigeria. In 2013, it expanded the scope of its services to include Professional Background Screening and Business Brokerage. In 2015 and 2016, it added franchise consulting and recruitment services respectively.

We are recruiting for the position below:

Job Title: Operations Coordinator
Location: Abuja
Roles and Responsibilities
Operation Strategy:

• Works with the Management Team and General Manager to influence the creation and communication of company strategy, business priorities and targets
• Develop or improve operational systems, processes and best practices that guarantee organizational well-being and sustainability
• Contribute towards the achievement of company’s strategic and operational objectives
• Examine financial data/statements and use them to improve profitability and keeping operations lean

Supply Chain Function Management:

• Design and implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies. Establishing long-range objectives and specifying the strategies and actions to achieve them
• Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, or receiving.
• Plans supply chain activities to forecast demand or create supply plans that ensure availability of materials or products.
• Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
• Defines performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost, quality or other business objectives.
• Builds and documents supply chain processes, workflows, cycle times, position, responsibilities, or system flows.
• Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws.
• Procurement and Supplier Management
• Management of Procurement and Logistics department
• Negotiates and manage prices, quality and terms with suppliers, vendors, or freight forwarders.
• Develop or implement procedures or systems to evaluate or select suppliers.
• Analyses information about supplier performance or procurement program success.
• Monitor supplier performance to assess ability to meet quality and delivery requirements.
• Develop material costs forecasts or standard cost lists.

Logistics & Inventory:

• Develops and implements processes and procedures for shipping, warehousing and inventory keeping.
• Evaluates and selects information or other technology solutions to improve tracking and reporting of materials or products distribution, storage, or inventory.
• Analyse inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.
• Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
• Design, implement, or oversee product take back or reverse logistics programs, such as warranty and repair, to ensure products are recycled, refurbished or responsibly disposed.
• Engages local and international regulatory and government agencies for import/export of raw materials and products.

After-Sales & Warranty:

• Leading and implementing defaulting customer management and repossession strategy
• Management of after-sales process and guaranteeing customer satisfaction
• Reverse logistics process creation and management
• Warranty and refurbishment process management and monitoring

Requirements

• 5 years in Operations is a must, with experience in a B2C firm with significant responsibility for corporate cost reporting and optimization –OR– as Business Operations consultant preferably with a Masters degree.
• Significant prior working experience internationally and in West Africa would be an added advantage
• A Bachelor's degree in Economics, Operations Management, Business Administration, Statistics, Supply Chain or Management is required. M.B.A or other relevant advanced degree would be an added advantage
• IoSCM, CIPS or equivalent will also be an added advantage
• Track record of success managing cross functional teams.
• Ability and experience working in a start-up environment would be an added advantage.
• Operations Management Acumen. Expert in understanding and application of theoretical and practical approaches to business operations management and implementation.
• Negotiation. Maintaining one’s agenda whilst avoiding deadlock. Ability to conclude discussions with suppliers, partners, and alike to the company’s best interests.
• Judgment and Decision Making. Consider the relative costs and benefits of potential actions, choosing the most appropriate one.
• Critical Thinking - Using structure, logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Production & Processing Knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Transportation. Knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits.
• Ability to think strategically, to link strategy to implementation and develop strategically-focused plans
• Business strategy and planning skills
• Leadership. Strong leadership skills and ability motivate diverse cross-functional teams without having direct authority over them
• Energetic self-starter who demonstrates strong resourcefulness and personal initiative. Requires little hand-holding to deliver complex tasks. High level of energy and motivation
• Adaptable and comfortable in fast-changing start-up environment. Comfortable in uncertain and/or ambiguous situations. Fast learner. Willing to contribute in areas beyond formal job description.
• Ability to operate effectively in a cross-cultural environment.
• Communication. Strong oral and written communication skills and fluent in english. Comfortable presenting to senior management and large groups.

Method of Application
Interested and qualified candidates should send their CV's to: careers@rosslandgroup.com