Customer Service Representative (Call Center) at Infostrategy Technology Limited

Employment Nigeria 19-Oct-2018 ABUJA , Customer Service

Infostrategy Technology Limited is an Information, Communication and Software Technology firm incorporated in Nigeria and the United Kingdom. We operate with a burning passion to transform the technological terrain of Africa by delivering value to clients through innovative and effective leverage of cutting-edge technology solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Call Center)

Reference Code: IST/ABJ/014
Location: Abuja
Department: Customer Service
Reports to: Team Lead Customer Service

Summary

Under the supervision of the Team Lead, the Customer Service Representative is responsible for telemarketing, responding to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.

Essential Duties and Responsibilities

Answering phones from customers professionally and responding to customer inquiries and complaints.
Identifies prospects by reading directories and other prepared listings
Researching required information using available resources.
Call prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
Handling and resolving customer complaints
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Influences customers to buy services and products by following a prepared sales talk to give service, product information and price quotations.
Identifying, escalating priority issues and reporting to the high-level management.
Maintains safe and clean working environment by complying with procedures, rules, and regulations
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Escalating customer’s queries to appropriate units for prompt resolution.
Capturing customers' details on the system.
Contributes to team effort by accomplishing related results as needed.
Other duties as assigned.

Education Qualifications, Experience, Skills and Competencies

First Degree in Communications or related field
Must have at least 3 years relevant experience in a call center
Must be available for a 24/7 Shift work schedule
Must be customer centric
Customer service telephony skills
Accurate comprehension, interpretation and capturing of information
Able to react effectively and calmly in emergencies.
Must be highly accurate and responds timely to calls
Able to maintain customer confidentiality.
Ability to understand individual differences
Problem-solving and listening skills
Excellent Interpersonal skill
Team work.
Time management and Persuasion skills
Excellent verbal and written communication skill
Friendly disposition, charming character and amiable personality.

Application Closing Date
19th October, 2018.

Method of Application
Interested and qualified candidates should submit their Cover Letter and CV's as a single Word Document to: recruitments@istrategytech.com the subject of the mail should be the Job Title- Job Code.

Note: Only shortlisted candidates will be contacted.

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

Customer Service Representative (Call Center) at Infostrategy Technology Limited

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact