Customer Service Manager at SevissMaster

 Employment Nigeria 21-Oct-2018 LAGOS , Customer Service  

Sevissmaster is a new company founded out of the need to make services ordering more convenient. It focuses on convenience, standards and rewards. It is seeks to connect users with nearest available service providers.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Responsibilities

  • Ensuring that the customer service operations are running smoothly and efficiently.
  • Would be responsible for managing the call agents and receptionists.
  • Ensuring that call targets are met and enquiries dealt with efficiently.
  • Managing agent rotas and time on/off.
  • Would be expected to produce & manage call agent telephone protocol documents.

Qualifications

  • Must have a Degree/HND
  • Any customer service certification would be a bonus

Experience:

  • Must have at least 6 years experience as a customer service agent with at least the last two years in a managerial role managing call agents.
  • Must be very familiar with call agent systems and very familiar with at least one (e.g. elastix, avaya etc)

Skills:

  • Must be able to both work with and manage a team of people
  • Must be able to communicate fluently both orally and written English
  • Must be able to deliver without any excuses
  • Must have people management skills

Application Closing Date
21st October, 2018.

How to Apply
Interested and qualified candidates should send their Applications and CV's to:applications@sevissmaster.com



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited

Latest Jobs at Mikano via Best Search

Retail Sales Representative

Front Desk Officer at Infostrategy Technology Nigeria Limited

Current Job at FINCA International


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company

Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company

PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited

Payroll Officer at Maventeq Systems Limited

Accounts Receivable Officer at Sahara Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Consultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)

Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)

Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)

Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)

Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)

Accounts Receivable Officer at Sahara Group

Quality Control Officer at Sagar Vitaceuticals Nigeria Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,