Customer Care Executive at Beckley Consulting Limited

Employment Nigeria 03-Apr-2023 ₦Not Available LAGOS , LEKKI , Customer Service

Beckley Consulting Limited is a company with a special focus on the development and growth of micro, small and medium enterprises (MSMEs) in Nigeria. We also provide and manage out-sourced labour, temporary or permanent, semi-skilled or skilled, according to the specific needs of our clients and ensure that statutory deductions and labour laws are complied with. The company is determined to make a difference in all its assignments through personal service delivered with a strong commitment to integrity and professional excellence. Our key objective is to add value in every area of collaboration with our clients.

Beckley Consulting Limited (BCL) has its registered office in Lagos. The Company has assembled a team of experienced and energetic professionals and partners who are experts in various fields to provide effective, reliable and cutting-edge services to meet and exceed the expectations of our clients. The management and staff of the Company have the requisite expertise and experience to deliver value-added solutions to meet the needs of clients.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities
The Customer Care Executive would have the following responsibilities:

Attend to Customer’s Issues & resolve them in a timely & efficient manner
Coordination with Support Teams and ensuring the customer's issues is resolved efficiently and effectively
Raising, following up and closure of Trouble Tickets
Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
Follow up for Collections through timely reminders to Enterprise & Retail Customers
Ensuring Collections of receivables is achieved as per the set targets
Service & MTTR Improvement Plans
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Generate Sales Leads.

Qualifications

Minimum of B.Sc / HND in Science preferable, any other discipline may also apply
NYSC Certified

Skills Required:
Fair Knowledge of Telecom Technologies:

Internet Bandwidth & Leased Circuits
Smart Solutions & Internet of Things (IoT)
Internet Broadband

Soft Skills & Characteristics:

Strong organizational skills
Self-motivated and detail-oriented
Quick to collaborate and coordinate with team members when necessary
Prior experience working with Telecommunication Customer Care Department
Strong math and critical reasoning skills
Customer Relationship Management
Integrity & Honesty
Team Player
Interpersonal Skills
Resourcefulness & Result Oriented approach
Customer Oriented Approach
Strong Oral & Written Communication

Salary
N900,000 - N1,200,000 Annually.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@beckleyconsulting.com using the Job Title as the subject of the mail.

Sorry the application deadline for this job has elapsed

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Customer Care Executive at Beckley Consulting Limited

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