Debt Collection Officer at Kuda Bank

Employment Nigeria 17-May-2023 ₦Not Available LAGOS , Banking and Finance

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Debt Collection Officer

Location: Lagos, Nigeria
Department: Credit
Job type: Full-time

Role Overview

This role is responsible for managing the collection of outstanding debts from clients and customers.

Responsibilities

Manage multiple delinquent accounts for debt collection efforts.
Keep track of assigned accounts to identify outstanding debts.
Plan a course of action to recover outstanding payments.
Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
Handle questions or complaints.
Investigate and resolve discrepancies in payments or accounts.
Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.

Measures of Success:

Collection rate
Conversion rate
Customer Satisfaction Index
NPS
# of Cost Saving Initiatives Implemented
% Training Evaluation.

Requirements

OND / HND / B.Sc in Finance, Accounting, or a related field of study.
3-5 year experience
Proficiency in the use of Microsoft Office
Critical thinking and problem solving skills
Good report writing and communication skills
Customer service skills
Good analytical skills
Knowledge of relevant legal requirements
Speaking and listening skills
Negotiation and conflict resolution skills.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

Pension
Competitive annual leave plus bank holidays
Group life insurance
Health insurance
L&D training
We are advocates of work-life balance and offer a 3 day per week remote working option.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Sorry the application deadline for this job has elapsed

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Debt Collection Officer at Kuda Bank

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