Guest Service Agent / Associate at Hilton Worldwide

Employment Nigeria 07-Sep-2023 ₦Not Available LAGOS , IKEJA , Hotel And Tourism Administrative

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are recruiting to fill the position below

Job Title: Guest Service Agent / Associate

Job No: HOT09NQY
Location: Ikeja, Lagos
Brand: Curio Lagos Airport

Job Description

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What Will I Be Doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

What Are We Looking For?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry.
Positive attitude and good communication skills.
Commitment to delivering a high level of customer service.
Excellent grooming standards.
Calm, efficient, and organized with great attention to detail.
Ability to multi-task while maintaining a positive attitude when working with a Guest.
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team.
Competent level of IT proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling.
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
Conflict resolution experience.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Sorry the application deadline for this job has elapsed

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Guest Service Agent / Associate at Hilton Worldwide

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