Service Desk Engineer at Seven-Up Bottling Company - 4 Openings

Employment Nigeria 15-Jul-2023 ₦Not Available NIGERIA , Customer Service

Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

We are recruiting to fill the position below:

Job Title: Service Desk Engineer

Locations: Abuja (FCT), Enugu, Kaduna & Ibadan - Oyo
Employment Type: Full-time

Job Summary

The Service Desk Engineers role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes actively resolving escalated end-user help requests within established SLAs.
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Responsibilities
Strategy & Planning:

Evaluate documented resolutions and analyze trends for ways to prevent recurring issues.
Alert management to emerging trends in incidents.

Acquisition & Deployment:

Deploy pre-packaged software as needed using automated deployment tools.
Assist in software releases and rollouts according to change management best practices.

Operational Management:

Assisting in providing Level I support when request volumes are high.
Act as an escalation point for advanced or difficult help requests.
Build rapport with service desk customers.
Escalate incidents with accurate documentation to suitable technician or vendor, when required.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledge base as needed.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of servers
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups with Level I Technicians as required.
Develop help sheets and FAQ lists for end users.
Contribute to technician knowledge base and training as needed.
Reinforce SLAs to manage end-user expectations.
Provide suggestions for continual improvement.

Position Requirements
Formal Education & Certification:

College Diploma or University Degree in the field of Computer Science and/or 5 years equivalent work experience.
Certification in CompTIA+, Google IT Support, ITIL V4,

Knowledge & Experience:

Knowledge of advanced computer hardware.
Experience with desktop and server operating systems.
Extensive application support experience
Working knowledge of a range of diagnostic utilities.
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport building, listening, and
questioning skills.
Strong documentation skills.
Fluent English.

Personal Attributes:

Ability to conduct research into a wide range of computing issues is required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly, business-friendly, and technical language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Work Conditions:

40-hour onsite work week.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

Service Desk Engineer at Seven-Up Bottling Company - 4 Openings

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact