Zonal Manager (M / F) at Alert Microfinance Bank
Employment Nigeria
31-Jul-2023
₦Not Available
LAGOS ,
Managerial
Alert Microfinance Bank Limited, a subsidiary of Alert Group Limited, is a Pan African MSME Bank with a state license. Strategically located in the commercial hub center of Lagos State, we cater to a wide range of business ventures, including small, medium, and large-scale enterprises.
We are recruiting to fill the position below:
Job Title: Zonal Manager (M / F)
Location: Lagos
Employment Type: Full-time
Coverage: Lagos & SouthWest
Reporting: Chief Operating Officer - Alert MFB Limited
Job Description
- As a Zonal Manager, your main responsibility is to supervise and support regional activities to achieve profitability and productivity in every branch within the region.
- You will also ensure full compliance with Alert policies and procedures.
The role involves various tasks and responsibilities, including:
- Participate in branch expansion, internal and external recruitment, brand management, and business development activities.
- Train and supervise branch operations staff, ensuring adherence to internal processes and procedures for an efficient and effective workforce.
- Implement policies, procedures, standards, and processes in the branches of the zone.
- Ensure continuous adherence to defined operations policies within the branches.
- Build, develop, and manage the loan and saving portfolio of the zone.
- Participate in recovery efforts and ensure the recovery process is respected by all branches in the zone.
- Represent operations management in the zone.
- Approve loan files within the limit assigned by Management.
- Ensure regional managers and branch management provide maximum support to their subordinates for better productivity.
- Conduct periodic assessments of client service for an enhanced Alert client experience.
- Ensure all branches in the zone are profitable according to the budget.
- Play a key role in creating a conducive working environment for staff progress.
- Coordinate with all other departments to ensure branches in the zone receive necessary support for smooth operations.
- Provide regular reports on the effectiveness and efficiency of operations activities, portfolio status at the branches, to aid management in analysis and decision making.
- Ensure accurate records are maintained and necessary reports are generated on time.
- Support the handling of customer complaints according to different levels of authorization.
- Present new opportunities for product development and business partnerships on a regular basis to foster business growth.
- Review audit reports of all assigned branches, ensuring minimal error rates and prompt resolution of audit issues.
- Develop training manuals to educate staff under your supervision on prevalent audit matters/issues to curtail recurrence.
- Review operational risk of the bank to ensure compliance with internal and external regulations.
- Coordinate and manage the activities of the head office/operations management in the zone.
- Supervise other staff assigned to the zone.
- Participate in branch expansion, brand management, and business development activities within the region.
- Carry out all other activities assigned from time to time.
Competency / Skill Requirements
To excel in this role, the following competencies and skills are required:
- Candidates should possess a Graduate Degree
- Minimum of 5 years experience
- Ability to manage 7x24 operations for banking and transaction processing.
- Result-oriented mindset with a focus on achieving goals and objectives.
- Good working knowledge of operations banking processes.
- Strong customer relationship management skills.
- Business performance management abilities.
- Strong negotiation skills and business judgment.
- Strong organizational skills.
- Problem-solving capabilities.
- Proficiency in using Microsoft Office tools.
- Leadership skills to effectively guide and motivate a team.
- Financial analysis and interpretation skills.
- Interpersonal skills for building relationships and effective communication.
- Excellent written and oral communication skills.
- Results-oriented mindset.
- Proactive and responsive attitude.
- Service orientation, ensuring excellent customer service.
- Minimum position before new role- Regional Manager supervising many branches or Branch Manager of over 8 years.
- Knowledge of Lagos and southwest Nigeria.
- Must have driving ability
- Must have an International passport to enable foreign trips.
How to Apply
Interested and qualified candidates should send their Resume and Cover Letter to: coach.priscilla@alertgroup.com.ng using the Job Title as the subject of the email.
Sorry the application deadline for this job has elapsed
