Manager, Field Support Operations at MainOne Cable Nigeria

Employment Nigeria 31-Jul-2023 ₦Not Available LAGOS , Managerial Administrative Technical

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Manager, Field Support Operations

Location: Lagos
Job Type: Permanent
Department: Technical

Responsibilities

Ensure the status of the MainOne access network which comprises of microwave, GPON and Carrier Ethernet Transport networks are properly supported to deliver optimal availability
Manage, coordinate and support network performance management systems for the delivery on required network service levels. In addition, effectively implement an end-to-end fault management process nationwide.
Work closely with the OSS team to manage MainOne access network operational spares and inventories effectively.
Manage preventive equipment maintenance plans for the different elements that make up the MAIN ONE Access Network.
Give and maintain adequate useful network feedback based on operational challenges to Network planning.
Provide Field Operations support interface to the GNOC team and other stakeholders on a daily basis.
Establish, Implement and continuously update the quality procedures and processes for the FSE team.
Provide mentoring via formal learning and adequate provisioning of RCA across the business.
Ensure that outages related to customer services are attended to within the communicated MTTR

Qualifications, Skills & Competencies

At least a Bachelor’s Degree in Information Technology / Electronics Engineering or a related Degree
Minimum of 10 years of work experience, 5 years in the Operation and Maintenance field, 2 or more years managing access network and/or Field Maintenance environments, preferably for a large ISP
Technical & Professional proficiency

Demands of the Job:

Understanding of SDH, MPLS and TCP/IP-based protocols
Successful project management experience leading a minimum team of 5 individual
Achievement orientation; strong commitment to providing top-rate service to internal and external customers
Excellent listening, judgment and communication skills; an organized and systematic mind
Good leadership and management skills

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sorry the application deadline for this job has elapsed

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Manager, Field Support Operations at MainOne Cable Nigeria

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