Head, Customer Service at Neptune Micro-Finance Bank

Employment Nigeria 28-Aug-2023 ₦Not Available LAGOS , IKEJA , Banking and Finance

Neptune is on a mission to empower people through financial inter-mediation in Nigeria and Africa. We are poised to meet your business and personal financial needs.

We are recruiting to fill the position below:

Job Title: Head, Customer Service

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

To provide customer information services and efficiently manage the day-to-day customer contact at an operational level.
The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the Experience Centers
Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Description

Ensure effective/efficient implementation of bank-wide policies with respect to branch customer services
Coordinate activities of the service delivery team
Ensure adherence of team members to the bank’s service charter, policies and procedures
Execute sales for all consumer banking products of the Bank
Promptly resolve customer issues and complaints on customer service-related matters
Oversee and monitor standardization in customer service delivery across the branch especially retail customers to ensure consistency of service delivery bank-wide
Provide feedback to the Branch Service Manager on the activities and service delivery status in the branch
Ensure the maintenance of a suitable ambiance in the Banking Hall
Review customers’ requirements and develop strategies for additional sales.
Manage customers' applications and perform registration follow-up activities.
Review customer account opening documents for completeness
Ensure efficient service delivery on customer account management activities – account opening, cheque printing, standing orders, etc
Maintain safe custody of cheque books, customers’ files, and signature cards
Provide other units/branches with customer-related information
Manage the issuance of customer's monthly account statements
Evaluate the level of customer satisfaction through the conduct of surveys and initiate corrective measures to address issues observed
Review all processes within the service area and suggest improvement opportunities.

Job Requirements

First Degree in any discipline
B.Sc / HND with minimum of Second Class Lower grade
Experience in Banking operations for at least 4 - 8 years.

How to Apply
Interested and qualified candidates should send their CV to: recruitmentnmfb@gmail.com using the Job Title as the subject of the email.

Sorry the application deadline for this job has elapsed

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Head, Customer Service at Neptune Micro-Finance Bank

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