Customer Service Operations Supervisor at Ikeja Electricity Distribution Company (IKEDC)

 Employment Nigeria 16-Aug-2023 ₦Not Available LAGOS , Banking and Finance  

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria's largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Operations Supervisor

Location: Lagos

Responsibilities

  • Responsible for major activation & maintenance processes in the customer lifecycle management process
  • Pre-setup validation and submission of customer details to an independent field team for further validation before onboarding.
  • Verifying and onboarding new customers on IE’s billing platform
  • Ensure accurate and up-to-date customer data on customers for compliance
  • Support the sales team with churning report (suspension, dormant) to aid billing efficiency.
  • Timely transfer of debt to DCM with the purpose of 80% debt recoveries
  • Liaising with the field revenue and billing team in migrating customers outstanding
  • Daily review of customer accounts per UT for instances of suspicious activities.
  • Authenticating and validating all customer info change requests (change of name, address, etc.) before implementation.
  • Initiating all account status change requests and liaising with the billing team to ensure that these requests are processed.
  • Initiating “stop-billing” for prepaid customers.
  • Ensure account numbers are properly assigned to customers requesting for new setup based on DT and Feeder mapping.
  • Generate monthly reports for the BU’s decision making on all customer maintenances: Change of Name/Address, Tariff Reclassification requests, Account Reactivation and Account Suspension Requests.
  •  Analyzing meter installation reports and flagging all exceptions for BU management decision making.
  • Commercial feasibility checks and Monitoring of Aging analysis.


Deadline: 16th August, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Teller Recruitment at Citibank Nigeria Limited - Abia

Stanbic IBTC Bank Fresh Graduate Trainee Programme 2015

Chief Operating Officers Job at Cardinal Stone

Admin service operations officer

Driver


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Talent Developer Assistant & Methods Lead in a Multinational Oil and Gas Company

Immigration/Visa Officer, PHC & Lagos in a Multinational Oil and Gas Company

PTM Archive Co-Ordinator (PHC) at Maventeq Systems Limited

Payroll Officer at Maventeq Systems Limited

Accounts Receivable Officer at Sahara Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Consultant (Orthopaedic & Traumatology Paediatrics) at the Lagos University Teaching Hospital (LUTH)

Consultant (Haematology & Blood Transfusion) at the Lagos University Teaching Hospital (LUTH)

Consultant (Anatomic & Molecular Pathology) at the Lagos University Teaching Hospital (LUTH)

Medical Officer (Clinical Pathology) at the Lagos University Teaching Hospital (LUTH)

Consultant (Medicine - Rheumatology) at the Lagos University Teaching Hospital (LUTH)

Accounts Receivable Officer at Sahara Group

Quality Control Officer at Sagar Vitaceuticals Nigeria Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,