Automotive Service Manager at Virtual Tribe Africa

Employment Nigeria 29-Feb-2024 ₦Not Available LAGOS , Consultancy

At Virtual Tribe Africa, we connect talents with businesses, offering essential upskilling and tailored benefits for a thriving remote workforce.

We are recruiting to fill the position below:

Job Title: Automotive Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

The Service Manager is responsible for overseeing the end-to-end operations of our service department, ensuring high-quality service delivery, customer satisfaction, and effective management of the service team. This role involves coordinating with various departments, managing customer relations, and upholding service standards.
Leadership and Team Management: Lead, manage, and develop the service team to ensure efficient service operations.

Conduct regular team meetings and training sessions.
Service Operations:

Oversee the daily operations of the service department.
Ensure compliance with company policies, industry standards, and legal regulations.

Customer Relations:

Handle customer inquiries and resolve any issues or complaints. Maintain high levels of customer satisfaction and build long-term relationships.

Quality Control:

Monitor and ensure the quality of service provided.
Implement continuous improvement strategies for service procedures.

Financial Management:

Manage the department’s budget, control expenses, and analyze financial performance. Oversee invoicing, billing, and warranty claims.

Inventory and Equipment Management:

Ensure proper inventory levels and manage equipment maintenance and procurement.
Reporting and Documentation: Prepare regular reports on service operations and team performance. Maintain accurate records and documentation for service activities.

Qualifications

Educational Background: Bachelor's Degree in Business Administration, Engineering, or a related field.
Experience: [Specify years] of experience in service management, preferably in the automotive industry.

Skills:

Strong leadership and team management skills.
Knowledge of automotive systems, services, and industry trends.
Excellent communication and customer service skills.
Proficiency in service management software and tools.
Ability to work under pressure and manage multiple tasks.

Salary / Offer

Salary: $2500 - 3,500 annually.
Competitive base salary
A pivotal role in a company at the intersection of technology and Automotive systems.
A dynamic, innovative, and tech-forward work culture.
Hybrid

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 29th February, 2024.

Sorry the application deadline for this job has elapsed

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Automotive Service Manager at Virtual Tribe Africa

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